Compassion, integrity, family, excellence, trustworthiness, accountability, and diversity
Dave Drauch | Owner
As a Certified Senior Advisor (CSA) and owner of BrightStar Care® of the North Hills in Pittsburgh, my goal is to help seniors and disabled adults live comfortably and safely in their homes for as long as possible. My family’s personal experience caring for my son after suffering traumatic brain injury inspired us to support other families struggling to care for their loved ones at home by opening a new BrightStar Care office in the North Hills of Pittsburgh, PA. I earned my undergraduate degree from Penn State and graduate degree from Lehigh University. When I heard about BrightStar Care, I decided it was a perfect opportunity to help families, create jobs, and give back to the community. While this is a second career for me, helping out families in need and providing quality jobs for our great staff is the most meaningful and rewarding work I’ve ever done.
Holly Heller- HR Manager
Holly is responsible for ensuring that the office is operating smoothly- she supports recruiting, billing, payroll, IT, customer and caregiver satisfaction and training. Prior to becoming the HR Manager, Holly was a Customer Care Manager since 2016. Holly’s background not only includes professional caregiving experience, but also extensive experience with office administration, A/R and payroll. Holly has worked with BrightStar since 2016 and is a graduate of the North Hills School of Health and Occupations Medical Billing/Health Claims Examiner program.
Erika Hildenbrand-Customer Care Manager
Erika’s career at BrightStar began in 2013 when she started as a Caregiver. In 2015, she was promoted to work in the office as a Customer Care Manager and became responsible for ensuring a positive client experience and effective caregiver utilization. As a CCM, Erika supports the launch of new clients, ensures accurate care plans are in place, communicates care needs to caregivers, and ensures the schedule is staffed appropriately. In addition to her extensive experience, Erika also holds an Associate’s in Specialized Technology degree in Diagnostic Medical Sonography.
Hannah Kish- Customer Care Manager
Hannah began her career at BrightStar Care as a Caregiver in 2016. Shortly thereafter, she was promoted to a Field Specialist where she began to learn the role of the Customer Care Manager. Hannah provides customer service and scheduling support a group of clients as well as assisting with field training the Caregivers. Hannah is currently attending CCAC for the Physical Therapy Assistant program.
Lisa Kowalczyk-Customer Care Manager
Prior to joining the BrightStar Care team in June, 2018, Lisa was the Business Manager for PSC where she supervised the Recruitment, Marketing, and general Operations. As a Customer Care Manager, Lisa is responsible for ensuring a positive client experience and effective caregiver utilization for her group of clients. Lisa’s experience, as well as a BS in Business Administration/Marketing is making a positive impact on our client relationships.
Kimberly Witt – HR Director
As the HR Director, Kim oversees the Recruiting, Retention & Utilization, Training and Performance Management of the Caregivers. Kim has a MS in Human Resources Management from La Roche College and a BS Business Administration from Edinboro University as well as over 8 years in home care operations and over 25 years in the HR field.
Alyssa Minichiello- Recruitment Manager
Alyssa began her career with BrightStar Care in 2017 as the Recruitment Manager. She is responsible for growing our incredible field staff by posting jobs, phone screening candidates and scheduling interviews. She came with over 5 years of recruiting experience and holds a BA from Penn State in Journalism.
Questions about our care team?
Please contact us online or call our Allegheny County offices at (412) 369-5100 and we'll be happy to answer them.