Our experienced and compassionate staff is dedicated to caring for your loved one as if they were family. Get to know our team.
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Jackie Steiner
Director of OperationsI joined the BrightStar Care of Gurnee team in June 2022, bringing over 20 years of operational leadership experience. As Director of Operations, I play a vital role in supporting the day-to-day activities of the office team, while also providing dedicated service to clients and field staff. My career has been rooted in industries focused on health and wellness, where I have found deep fulfillment in serving others.
Passionate about delivering exceptional care, I am proud to work for an organization committed to upholding the highest standards of service and professionalism. I find inspiration in meeting new people, hearing their stories, and building meaningful connections.
Outside of work, I enjoy spending time outdoors, attending live music events, and—most importantly—being with my husband, our children, and our families.
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Melissa Wishecoby
Branch ManagerI joined the team in May of 2025, bringing over 10 years of operational leadership experience. I have spent my professional career in the healthcare industry and strive to deliver the highest standard of care by creating positive and supportive environments conducive to growth. I aim to deliver exceptional care for our clients by providing access to the care, support, and resources needed to maintain their independence. When I’m not in the office you will find me enjoying the outdoors with my puppy Jettson, taking a day trip on my motorcycle, or spending quality time with my family and friends.
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Shivam Jani
Business Development ManagerI bring a strong background in service and care integration, paired with a passion for creating meaningful impact in the communities I serve. My goal is to build strategic partnerships, strengthen our reach, and expand BrightStar Care’s mission of providing compassionate, high-quality care.
Prior to joining BrightStar Care, I cultivated extensive experience in client-facing roles across both healthcare and service sectors—helping organizations grow while keeping the individual needs of patients at the forefront. I believe the most rewarding work happens when service, trust, and dedication intersect.
When I’m not coordinating growth initiatives, I’m exploring new cuisines in the kitchen or traveling with my wife—seeking out fresh experiences and flavors. These adventures fuel my creativity and remind me of the diverse communities we serve here at BrightStar Care.
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Tatiana Flores
Field Support SpecialistI joined BrightStar in 2024 and bring over eight years of experience in the healthcare field. Throughout my career, I have dedicated myself to providing compassionate, generous care to those in need. I truly enjoy making a difference in the lives of individuals who face challenges with daily tasks, offering support with patience and understanding. I take pride in helping others and strive each day to bring comfort and dignity to those I care for. Outside of work, I enjoy spending quality time with my children and embracing the everyday moments of life.
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Jen Norrid
Area Vice PresidentSince joining BrightStar Care in 2011, I have had the opportunity to serve in a variety of roles, each deepening my commitment to providing a higher standard of care and peace of mind for our clients and their families. I am passionate about fostering a supportive team environment where our caregivers and nurses feel valued. By supporting those who care for our clients, we ensure they continue to provide the exceptional care our clients deserve.
Our Caregivers and Nurses
Our team of care professionals thoroughly screened and trained to provide the highest quality care to your family or your patients. Learn more about our compassionate and trustworthy nurses and caregivers.
Contact Us
Please contact us today to schedule a complimentary consultation or call BrightStar Care Northbrook/Evanston at 847.510.5750.