Our mission at BrightStar Care Naperville/Oak Brook is to improve the health and wellbeing of those entrusted to our care. From our industry-leading employment standards to RN oversight on every Plan of Care, we are committed to the highest levels of quality, support, and customer satisfaction. As a result of this ongoing commitment to quality, we have earned accreditation from The Joint Commission, the same organization that accredits the nation’s best hospitals; as well as the 2020 Best of Home Care – Leader in Excellence, Provider of Choice, Employer of Choice Awards from Home Care Pulse, a national third-party quality and satisfaction research firm. Read on to learn more about what these awards mean to you and your family.
Joint Commission Accreditation for High Quality Home Care
Our employment standards and practices have received the Gold Seal of Approval from the Joint Commission. The Joint Commission is the nation’s oldest and largest standards setting and accrediting body in health care and has rigorous standards that go above and beyond state requirements. This accreditation is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting superior performance standards, and puts your local BrightStar Care within the elite group of less than 10% of in-home health care agencies that have received this accreditation.
Committed to Client Safety at Home
As part of our ongoing commitment to quality, BrightStar Care of Oak Brook follows the Joint Commission National Patient Safety Goals. From infection control training to our home safety assessments, our clinical quality processes help keep clients safe in their homes and reduce the likelihood of hospital readmissions. Our unique approach includes:
- Specific national patient safety goals for falls and infection control
- Patient home inspection
- Emergency preparedness plan and creation of emergency backup kit
- Care staff competencies verified by a Registered Nurse (RN) before being assigned
- RN oversight on every case
- Stringent screening and employment practices
- Third party customer satisfaction surveys
Leader in Excellence
BrightStar Care Naperville/Oak Brook is proud to have earned the distinguished 2020 Best of Home Care – Leader in Excellence Award, as well as Provider of Choice and Employer of Choice Awards, from Home Care Pulse, a national third-party quality and satisfaction research firm. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 15 or more quality metrics.
BrightStar Care Naperville/Oak Brook has contracted with Home Care Pulse to conduct live phone interviews with clients and caregivers each month. Our team received high scores from clients in areas such as professionalism, services provided, compassion of caregivers and overall quality of care. Our caregivers gave us high scores in areas like training, office communication, caregiver/client compatibility, and overall job satisfaction.
Receiving the Leader in Excellence award demonstrates our team’s dedication to excellent care and quality improvement. As a Leader in Excellence, our office is now ranked among the top 4-5% of home care providers participating in the Home Care Pulse Satisfaction Management Program.
BrightStar Care is ready to help. For more information or to schedule a complimentary in-home care assessment, contact our BrightStar Care of Oak Brook office at (630) 571-5555.