Jim Guzdziol, MBA and Phyllis O’Brien, RN | Owners
Inspiration for opening a BrightStar franchise arose from a personal experience for husband and wife Jim Guzdziol, MBA and Phyllis O’Brien, RN, owners of the Naperville office.
“We witnessed firsthand Phyllis’ mother’s need for care and the difficulties a family faces when a family member is suffering. The demands of caring for a loved one cause a great deal of stress on the primary decision maker and caregiver. Itis very fulfilling to provide such a needed service. Phyllis and I view this as a tremendous opportunity to leverage our career strengths and bring a higher level of service to this community.”
After experiencing Phyl’s mother’s journey toward the end of her life, we were inspired to combine our career strengths and the BrightStar business model to bring a higher level of home care and staffing services to the surrounding communities, help families and create jobs. Jim brings over 25 years of executive-level business experience, holding C-level positions for the past ten years. Phyllis has over 25 years experience as a registered nurse.
Kelly Winters | Executive Director
I have over 20 years experience in office administration, including accounting, payroll, accounts receivable, accounts payable and human resources. I value my relationships with coworkers and am passionate about building strong relationships with the medical staff, patients and their families. Maintaining quality service is something I continue to strive to provide. There is a great need for good home health services and I am excited to be a member of the BrightStar team in providing these services.
Maureen Wood | Director - Business Development
My background includes lengthy tenures in business education and professional services management. As a result of my Board service for St. Paul’s House, a Health Care Center near Wrigley Field, I launched my "encore" career into serving this nation's greatest generation. The last eight years I have focused primarily on marketing continuing care in a community setting.
My most recent position as Move Management Coordinator for a new independent / assisted living and memory care community has afforded me firsthand insight into the many challenges and difficulties seniors and their families face when transitioning from their homes to senior communities -- the thought of downsizing, preparing to sell your home, the actual sale and physical move --- can be daunting to say the least!
I am a strong proponent of the BrightStar model because our focus is to support seniors by providing excellent care and services in the comfort of their own homes. As Dorothy from the Wizard of Oz said, "There's no place like home."
Michelle Thornburg, RN | Director of Nursing
I have been in the Nursing Field for many years. My career started in the Newborn Intensive Care, it was challenging but very fulfilling to work with fragile newborns. About ten years ago, I took some time off to care for my ailing parents. I became very interested in home care after being involved in their care for several years. I have experienced first hand the many difficulties that families face when caring for their loved ones. I have over five years experience witha home care agency, where I was responsible for the day to day operations of the local branch. I am very excited to begin a new journey with BrighStar Care, and be a part of the wonderful team.
Elaine Ludwig, RN | Care Coordinator
I began working in the medical field when I was 11 as a volunteer for St. Joseph Medical Center, then became a certified nursing assistant in 2006. I have worked in many different fields including Alzheimer’s and Dementia, and phlebotomy. I went back to school for business healthcare administration in 2015 and recently graduated in May of 2018. I plan to work towards my Master’s in the fall at Governor’s State University. I am looking forward to working with everyone in the community and provide the best care possible.
Nikia Jones, RN | Care Coordinator
I have been in the healthcare field for over 20 years. I began as a CNA then received my BSN from University of Illinois at Chicago. My nursing journey has included being a travel nurse, nurse supervisor, staff educator, cardiac, ICU, and home health. While in school I always aspired to work in public health or home health. I enjoy caring for people in the comfort of their own home/community. I hope that I play a part in clients staying comfortable and well in their own home.
Dajia Woods | Customer Care Manager
I have been in the health field for eight years, four of those years have been in Healthcare Management. I am a new mommy to a handsome baby boy. In my leisure time, I like to take photos either behind or in front of the camera. I have an interest in fashion and design, but my heart is in helping others. My personal goal is to make a difference in someone else’s life. I am happy to be part of the BrightStar team, their high standards will assist me in achieving my goals.
Maria Diaz | Customer Care Manager
I have ten years experience in customer service and love working in a field where I can help people. I’m very friendly and like to laugh. I have two boys who, with my husband, make life adventurous and worth living. I’m excited for what’s to come working at BrightStar. I believe some of the key ingredients for success at our company are dedication and teamwork and I am honored to be part of the team.
Israel Rivera | Staffing Manager
I have four year's experience in the staffing industry as a staffing specialist, along with managerial and marketing experience. I have my bachelor’s degree from Northern Illinois University in journalism with a minor in communications. I am a father to a 3-year-old boy and in my free time I love to utilize my journalism background. I look forward to growing in my professional career with BrightStar Care, while helping people every day with their needs.
Jennifer Kotlarz | Administrative Support
I have over 10 years of administrative assistant experience, along with payroll, accounts payable/receivable benefits accounting. I’m looking forward to incorporating my various working experiences along with learning new skills to become a valuable member of the team with BrightStar! Teamwork divides the task and doubles the success!
Megan Bennett | Recruiting Manager
I've spent many years working as an Executive Director of a non-profit that I founded, and I am now ready to utilize my administrative experience, organizational skills and compassion to be an integral part of the caregiving experience, from assisting in the caregiver hiring process, to payroll, to client needs and administrative support for the entire BrightStar team. Outside of work, I enjoy spending time with my kids taking them to all kinds of activities. I have a set of teenage boy/girl twins, who play travel sports and keep me busy, and I also have a 10 year old daughter and 6 year old son. I am very honored and excited to be a part of the BrightStar family!
Sara Fromer | Recruiting Assistant
I'm 23 and a recent graduate of College of DuPage. I have a passion for health and fitness, and I am a huge dog lover! I'm very excited to learn more about BrightStar and I love how rewarding what we do is! It's great to see clients happy and healthy with the care we provide!
Brittany Terrana | Social Media Coordinator
As the social media coordinator, as well as a CNA at BrightStar, I feel a strong connection to my work. I am responsible for growing our social media presence, connecting and networking with others in the home care community, and creating various blogs and newsletters for our BrightStar location. I also provide homecare and staffing duties for our clients. Taking care of our clients has driven me to help find the best staff to provide care for them, and show the community how amazing the company and our BrightStar Family truly are.
Cory Guzdziol | Admin Support
I am in the process of obtaining my nursing degree. I assist in a variety of ways, including accounting and record keeping. I've been with BrightStar for six years, so I can pitch in and help any team member who has the need.
Our caregivers are carefully screened by our staff to ensure they are experienced and meet our rigorous hiring standards. Each new hire is credentialed through online testing, in-depth face-to-face interviews, reference checks, drug tests and background checks. Our field staff receives training in fall prevention, Alzheimer's and dementia care, infection control, home safety and hospice care, just to name a few. They are also CPR certified and every employee is bonded and insured.
Each month we recognize and reward a caregiver Star of the Month to honor them for excellence in care and their passion for this labor of love. We are proud of our field staff and hold them in the highest regard. Nothing is more important than the quality of care they provide each and every day.
Our entire staff is committed to the community and to each of the residents and businesses we serve. We invite you to experience the passion and professionalism they exude in all of the services we provide.