Open Job Position - HR Director - Medical Recruiting and Staffing Manager - BrightStar Care of Westfield-Summit, New Jersey
Join a dynamic leader in the growing home care and medical staffing industry. Each independently owned and operated BrightStar Care location excels at providing a higher standard of care for the community and clients it serves. If providing compassionate, high quality care is your passion, BrightStar Care has an outstanding and rewarding opportunity for you.
Responsible for managing all recruiting and medical staffing processes, including staff recruitment and management, client scheduling and service, issue resolution.
Recruiting & Staffing
-Actively recruit candidates by posting openings on social media, job boards, professional organizations and other venues
-Contact available applicant base for new employee pipeline development - please note extensive recruitment tools and budget will be provided to assist with the flow of applicants
-Gather and review resumes and background information
-Screen and interview applicants
-Assist in orientation and onboarding of new staff
-Prepare recruitment and personnel compliance reports for management
Staffing & Customer Care Coordination
-Effectively manage the customer care and serve as point of contact for client relations
-Schedule staff for both new and existing client engagements
-Manage staff absences to ensure that all engagements are staffed
-Review weekly timesheets
-Arbitrate employee issues impacting client services
-Assist in managing client relations, including field staff introduction and seeking feedback; deliver excellent customer service
-Answer office phones, including the "on-call" 24/7 phone after normal business hours
-Skillfully handle incoming intake calls and job orders from potential clients
-Prepare staffing / scheduling reports for management
-Maintain paper and electronic personnel files and monitor credentials compliance
-Gather feedback on employee performance and customer satisfaction
-Complete employee performance reviews at regular intervals
-Provide exceptional customer service and operate with our BrightStar Core Values Traits: This
person needs to have a tenacious and competitive personality and spirit. This role needs a person
strong in communication, multi-tasking and driving revenue by staffing order fulfillment.
Organization Structure & Reports:
This position reports to the agency Director of Operations. This role may evolve into a leadership position
as the Medical Staffing service vertical develops at the agency. The position may involve managing direct
reports responsible for recruitment and scheduling fulfilment.
Performance Based Job Objectives:
- Drive revenue and run solid margins
- Net New Hires-are new hire candidates that will be assigned to work with our home care and
medical staffing clients/facilities. Achieving a defined weekly quota of Net New Hires will be
- Provide top notch quality assurance- Ensure all employees on assignment are 100% compliant
with BrightStar Care standards at all times. This will take a person with strong attention detail
and commitment to BrightStar Care Core Values.
-Hit 100% Weekly Scheduling Fulfillment
Annual salary range is based on strength and experience of the candidate.
Performance bonus potential. Generous PTO.
Call our Director of Operations, Christina Timoni, at 908-322-8200 and she will personally get you
acquainted with our hiring process.
Education and Experience:
-Bachelor’s Degree preferred, significant (2 years +) experience in a similar position or an
-Superior customer service orientation and excellent communication skills
-Must be comfortable handling complex scheduling demands and multi-tasking
-Working knowledge of MS Word, MS Outlook and report writing
-Prior work experience in home healthcare and medical staffing industry
-Knowledge in HR related laws and regulations
Employment Type: Full-Time
Job Type: Staffing, Human Resources, Admin - Clerical, Management
Experience: 2 years +
Manages Others: Yes
Industry Healthcare - Health Services, Employment - Recruiting - Staffing