Compassion, integrity, family, excellence, trustworthiness, accountability, and diversity
Jana Roy RN - Vice President, Clinical
Jana worked as an RN for years with big-name hospitals in and around the Pittsburgh area where she gained firsthand experience in patient care. While working with the elderly and the ill, Jana also felt the need for a compassionate and caring homecare agency in our area. Jana knows what trauma families face when a patient goes home after a hospital stay but cannot arrange a dependable caregiver. This understanding prompted Jana to join the BrightStar family – an organization that known nationwide for its quality and unprecedented commitment to senior and child care! Under Jana's dedicated leadership, BrightStar of Pittsburgh is a family of many registered nurses, LPN, CNAs and caregivers, backed up by a group of committed office managers for whom nothing is more important that delivering quality care to the clients.
Jana Roy, Vice President- Clinical (CLICK FOR FULL BIO)
Jennifer Bisbee, Vice President of Operations
I have been with BrightStar Care for 11 years in March. I have been in the home health care field for a total of 15 years. I started as a Pharmacy Technician and then shifted my focus to Medical Secretary. After school, I worked in case management handling billing aspects for providers to consumers 60 and older. I enjoyed the interaction with the providers on a day to day basis assisting with claim issues. I eventually sought a position with BrightStar Care, where I have now been since March 2009. I enjoy the ability to help individuals remain safe and independent in their own home. In my free time, I spend it with my daughter (Rylee) and family & friends.
Brandy Householder, Sales and Marketing Manager
Brandy has a strong desire and passion to help others. As an active volunteer to Big Brothers Big Sisters Organization, she mentors under-privileged children. With her degree in Multiple Disciplinary Studies and Marketing Management from WVU and her experience in office administration, Brandy brings great energy to the BrightStar team. She’s completely loyal and dedicated to the BrightStar mission, “nobody goes without care,” and believes it to the furthest extent. She has been with BrightStar since January of 2012 and feels overwhelmed with the joy and gratification that working with BrightStar has given her. “I never imagined being in the health care field, but now that I have been with BrightStar, I can’t imagine my life any other way. Just knowing that I am contributing to help enrich someone’s quality of life is the most rewarding feeling and I am addicted to it.” In her free time she enjoys spending time with her husband and son, travelling, cooking and finding the next worthy Netflix binge.
Billie Jean Clevenger, Office Manager
Billie Jean has been with BrightStar since May of 2016. She wears many hats in the company and is also the General Manager of Brightstar's sister company Maidpro Pittsburgh. Billie Jean grew up in Mount Lebanon Pa and shortly after graduating moved to Dallas, TX where she became the Office Manager at CMI, inc. Although she loved that job she eventually left and made her way back to Pittsburgh where she now raises her five boys with her husband of 25 years. She is always willing to give a helping hand to anyone and that is why BrightStar fits so perfect into her life. "I love making our Clients and Team members happy. Nothing is better than seeing them smile!"
Sara Carpenter, Branch Manager/HR
Sara has been with BrightStar Care since November of 2018. She graduated from Waynesburg University with her bachelor’s in Business Management. She has been going back to school to obtain her MBA in HR & Leadership. In her free time, she enjoys photography and painting. Prior to coming to BrightStar, Sara spent a great deal of time in assisted living and also worked for National Fuel Gas Company and ADP. Sara has always found the health care field rewarding and now gets the best of both worlds – she’s become a familiar face in the field but also loves her job in the office.
Pam Helterbran, Assistant Director of Nursing
Hello, my name is Pam Helterbran, I have been a nurse since 2003. I have extensive background in the health field. I have worked in facilities, Home care, Hospice and private duty. I can honestly say that BrightStar is one of the most fulfilling and challenging careers to date. Being the Assistant Director of Nursing with BrightStar has been the most rewarding of all my careers due to seeing the faces of our clients and family members when we start a case, almost a sigh of relief that help is on the way. Another enjoyable aspect of my job is training our caregivers to be the best that they can be. When they learn how to care for clients to the best of their ability, a satisfied look appears on their faces of confidence. This ensures me that my passed on skills have been received and accepted and will be carried forward in their lives.
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Questions about our care team? Please contact us online or call our Allegheny County offices at (412) 561-5605 and we'll be happy to answer them.