When one of your employees is injured, every moment counts—for their health and your productivity. Employers and third-party administrators (TPAs) recognize that timely access to skilled nursing support can prevent care delays and complications, reduce claim costs789 and help employees recover and return to work more quickly.
Many healthcare organizations search for ‘24/7 nurse’ for injured employees. While we do not provide immediate nurse dispatch, our nurses are able to care for patients 24/7 skilled nursing care when needed.
At BrightStar Care®, we take a practical, partner-focused approach to setting expectations and delivering swift, top-tier care. This ensures service level agreement (SLA) compliance, reducing claim delays and providing patient-centered care that injured employees need and deserve.
Continue reading to see why rapid nurse response matters, how we ensure SLA compliance in nursing, what our solutions look like for workers’ comp cases and how we support measurable outcomes.
Why Response Time Matters
Rapid Care Improves Outcomes
Rapid nursing interventions are critical for a timely recovery process. Any delay in connecting injured employees with a skilled nurse delays recovery, increases costs and adds stress to the employee’s experience.
Our rapid referral response protocols and RN-led care coordination ensure that a qualified and experienced nurse is available as quickly as possible to assess and begin care.
BrightStar Care partners can submit referral requests, and our centralized intake team is able to find an accepting agency within one hour for 80% of referrals. While nurses are scheduled based on injury severity and overall employee health, this model ensures care begins promptly and is tailored to each patient.
We can also accommodate employees requiring continuous, 24/7 nursing care support. Our skilled nursing teams (and caregivers) can provide high-quality, around-the-clock in-home care, bridging the gap between SLA requirements and real-time, quality care.
Aligning with Employer and TPA Priorities
For employers and TPAs, the primary goals of rapid response skilled nursing support are reliability, transparency and compliance.
SLAs identify the scope and quality of care provided, the responsibilities of the facility and care provider, key performance metrics and regulatory requirements. They also require clear communication and predictable timelines, which help minimize claim costs and support workforce productivity and continuity.
BrightStar Care’s nationwide nurse staffing, caregivers and centralized intake system ensure that partners know the status of their referrals, including response and resolution times, at every step. This helps reinforce SLA compliance and helps ensure that employees receive timely, proactive and patient-centered care.
Meeting SLA Requirements
Understanding SLA Benchmarks
SLAs are essential for reliable workers’ compensation and occupational health programs. Employers and TPAs rely on these agreements to define expectations for acceptable response times, communication and care initiation.
For rapid nurse response coordination for workers’ comp cases, common expectations include:
- 80% of referrals find an accepting agency within one hour
- Providing timely updates on case status
- Initiating care according to patient needs
Missed SLAs and non-compliance have real-world consequences, such as:
- Delayed patient recovery
- Longer claim durations
- Increased medical costs
- Increased legal costs
- Negative reputational and/or regulatory exposure
How BrightStar Care Ensures SLA Compliance
Our centralized intake system allows partners to submit referral requests 24 hours a day, ensuring that nothing is lost or delayed. During regular business hours, our team reviews and confirms the acceptance of 80% of referrals within one hour, giving partners rapid clarity and confidence in their next steps. With a qualified nurse triage network across the United States, partners can rely on BrightStar Care for consistent quality, patient safety and timely care coordination for both skilled and non-medical care.
While we do not provide instant 24/7 nurse dispatch, our infrastructure supports SLA adherence through:
- Clinical oversight to determine urgency, scope and appropriate care
- Timely care coordination and communication
- Personalized treatment planning aligned with patient and partner needs
Transparent communication and centralized coordination keep partners informed every step of the way, helping organizations meet SLA requirements and deliver exceptional patient care.
Exceeding Expectations
Going Beyond Compliance
When you partner with BrightStar Care, you will see that meeting SLA requirements is just the starting point. Our teams are dedicated to delivering a truly exceptional care experience for our partners and their injured employees, guided by transparency, accountability and compassion.
We see the person behind the referral and understand that they’re counting on us for efficient care coordination, skilled nursing care and transparent communication between us, their care team and their employer.
Our rapid referral response and 24/7 centralized intake system help partners and their injured employees receive the right level of support without delay, whether nurse dispatch is needed for a few hours a day or continuous, around-the-clock coverage.
BrightStar Care consistently maintains Joint Commission accreditation at all locations, bringing you regulatory compliance, consistent high-quality care and timely interventions.
BrightStar Care’s Infrastructure
Nationwide Network and Scalability
BrightStar Care operates a nationwide network of specially trained nurses (and caregivers) to support a broad range of cases. Our centralized intake process ensures care is matched to need, whether you need straightforward follow-up care, occupational therapy, injury rehabilitation, help with ADLs or complex infusion therapy. Partners can rely on us to meet required care levels without compromising safety, quality or regulatory compliance.
Coordinated Case Management
Employers and TPAs consistently report reduced administrative burden, improved efficiency and continuity of care across stakeholders when they use coordinated case management. Our collaborative process is led by a skilled case manager who assesses, plans and organizes continuous, integrated care services tailored to every individual’s unique healthcare needs.
By combining scalable, RN-led care, centralized intake and proven outcomes, BrightStar Care provides partners with a reliable and high-quality solution for workers’ compensation and occupational health cases.
This streamlines the referral process and ensures that injured employees receive the appropriate level of care promptly, supporting smoother and more efficient recoveries.
Partner with BrightStar Care
Reliable, Scalable Nursing and Caregiver Response
Employers and TPAs need a care partner they can trust to provide consistent, high-quality care across their workforce.
BrightStar Care offers 24/7 referral intake and flexible in-home RN-led care, giving partners across industries and case types every confidence that their injured employees will be treated quickly, accurately and with the utmost compassion.
Why BrightStar Care is the Partner of Choice
We combine clinical expertise, operational excellence and a partner-focused approach to deliver measurable outcomes for employers and their employees.
Our rapid response nursing for workers’ comp cases is trusted by employers and TPAs nationwide.
Our RN-led network integrates with existing workflows, prioritizes ongoing SLA compliance and focuses on whole-person wellness, not just their symptoms, to ensure optimal health outcomes, lower overall claim costs and better care experience.
BrightStar Care delivers nationwide RN-led services, rapid referral-to-start times and 24/7 care coordination across 41 states. Our teams integrate with your workflows and EHRs, ensure SLA compliance and provide dedicated account management and ongoing collaboration to ensure complete care transparency.
Contact us to learn how we can help you meet the demand for workers' comp cases.