Can I meet and interview the caregivers who will be providing 24-hour care for my parent?
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Can I meet and interview the caregivers who will be providing 24-hour care for my parent?

Published On
September 30, 2025
Choosing 24-hour home care for a parent is a big decision, and naturally, you want to know exactly who will be providing that care. It’s not just about qualifications or schedules; it’s about trust, comfort, and knowing your loved one is in good hands.

Many families wonder if they are able to meet the caregivers beforehand. 
The good news is that you can. We’ll walk you through how the process typically works, why meeting and interviewing caregivers matters, and what to ask to ensure your parent receives professional care and compassionate, personalized support.

Can I Meet the 24-Hour Caregivers Before They Start?

Yes, meeting the caregivers before they begin providing care is not only possible, it's encouraged. 

At BrightStar Care, we understand that inviting someone into your home to care for a loved one is deeply personal. That’s why we prioritize caregiver introductions to help build trust and ensure a comfortable fit from the very beginning.
These initial meetings offer families the chance to get to know the individuals who will be providing round-the-clock care. 
It's an opportunity to observe how the caregiver interacts with your loved one, ask questions, share important details about routines, preferences, and health needs, and most importantly, see if there’s a natural rapport.

What to Expect During the Meeting

Typically, the introduction is scheduled before care begins and can take place in your home or virtually if needed. During this time, families can ask about the caregiver’s experience, communication style, and approach to care. 
It’s also a chance for your loved one to feel more at ease by putting a face to the name and beginning to build a relationship with the person who will be assisting them daily.

How BrightStar Care Facilitates the Process

Our team personally coordinates these introductions. Before assigning any caregiver, we take the time to understand your family’s unique needs, preferences, and expectations. We then select caregivers from our highly trained staff who not only meet the clinical requirements but also align with your family’s values and personality. If the match isn’t quite right, we’re happy to revisit the selection, because your peace of mind matters.

The Interview Process for In-Home Care

When it comes to 24-hour home care, families often want more than just a qualified professional; they want someone who feels like the right fit. 
That’s why interviewing caregivers in advance can be such an important step in the process. It allows you to play an active role in choosing who will be caring for your loved one, and gives you the chance to make sure your questions and concerns are addressed before care begins.
At BrightStar Care, we make the interview process as smooth and supportive as possible. Here’s what typically happens:
  1. Care Assessment & Planning: First, our RN-led team conducts a detailed in-home or virtual care assessment to understand your parent’s needs, preferences, and routines.
  2. Caregiver Matching: Based on this assessment, we recommend caregivers who are clinically qualified and personally suited to your loved one’s situation.
  3. Family-Caregiver Introduction: We schedule an interview or meet-and-greet so you can get to know the caregiver before they begin care.
  4. Feedback & Final Selection: After the interview, families have the opportunity to provide feedback and confirm that they’re comfortable moving forward—or request a different match if needed.

Questions to Ask During the Interview

The interview is your chance to gather insight into the caregiver’s background, personality, and approach to care. Here are some helpful questions to consider:
  • What kind of experience do you have with 24-hour care?
  • How do you handle medical emergencies or unexpected situations?
  • Can you describe your approach to caring for someone with [specific condition]?
  • How do you typically build trust with the families you work with?
  • What do you find most rewarding, and most challenging, about this work?
You can also share your parents’ routines, communication preferences, and any specific expectations you have, so the caregiver knows what matters most to your family.

Benefits of Meeting 24-Hour Caregivers in Advance

Bringing 24-hour care into your home is a major step, and meeting the caregivers beforehand can make the experience feel more personal, comfortable, and reassuring for everyone involved. At BrightStar Care, we believe early introductions lay the foundation for a successful caregiving relationship. Here’s how:
  • Building Trust From Day One: Trust is essential when someone new is entering your loved one’s daily life, especially in a round-the-clock role. Meeting the caregiver in advance allows both the family and the care recipient to feel more confident and at ease. 
  • Easing the Transition Into 24-Hour Care: Starting full-time care can feel like a big adjustment, particularly for seniors who value their independence. It helps ease the transition into 24-hour home care by giving your loved one a chance to connect with their caregiver ahead of time, reducing any anxiety or resistance. It also allows the caregiver to gain a better understanding of routines, preferences, and unique needs, leading to a smoother start.
  • Creating a Team Approach Between Family and Caregivers: Great care doesn’t happen in isolation; it’s a collaborative effort. When families meet caregivers early on, it opens the door for open communication, mutual respect, and shared understanding. Everyone has a role to play in supporting your loved one, and early introductions help set the tone for a true team dynamic from the very beginning.

Contact BrightStar Care of Bedford/Manchester Today! 

BrightStar Care of Bedford/Manchester is here to provide the resources and support you need to care for your loved one. If you have any questions or would like more information, please don’t hesitate to contact us. We are always happy to help. Contact us online or by phone at (603) 637-4646 and by visiting us at our location in Bedford: 601 Riverway Pl #0, Bedford, NH 03110.