Our Staff at BrightStar Care® Bedford / Manchester

“I am Melissa Janicke.  I am Co-Owner and President of BrightStar Care of Bedford/Manchester.  My background is in Business Development and Sales in both the medical and health and wellness fields.   I’m proud to work with our fantastic team to bring the highest quality of care to our community.  Our mission has become very personal to me as my dad is on service with us.  I understand the difference having quality in-home care can make to a family.  It can be life-changing.  We have become the trusted provider for home care, medical staffing, and in-home infusion care in New Hampshire because of our team’s tireless dedication to quality through consistent process improvement.  When I’m not working, I love spending time with my husband Garret, our two kids, and two crazy rescue labs.  I love the outdoors, traveling, skiing, and boating.”

“I am Garret Janicke, and I am Co-Owner and Director of Sales of BrightStar Care. I have spent the last 20+ years in healthcare in medical sales in both the infusion industry and hospital supply chain management.  I am committed to our mission and strive to ensure we are a presence of good and caring for the greater community, our clients, and our various health care partners.  Our elders, including my aging parents, deserve to be taken care of with caring, trust, and compassion.  I enjoy spending time with my family and volunteering in the community with a focus on youth sports and have coached baseball or football in Bedford since 2017.”

Hello! My name is Amy Doucette and I am the Vice President of Operations here at BrightStar Care of Bedford.  I have been involved in the medical field in one capacity or another since I was 18 years old when I became a CNA for the first time.  Since, I have been licensed as an EMT, caring for people as an emergency responder, and attended nursing school.  I have always had an affinity toward both medicine and business and am happiest when I am able to marry the two.  In my current role, I have just that.  Every day, I am able to interact with people and touch their lives in a multitude of ways; including providing personal care and working behind the scenes ensuring proper care and support is being provided.  I very much enjoy my role and find it to be very rewarding.  You can rest-assured that here at BrightStar Care, we will work to make you feel both comfortable and confident that you or your loved one will be well cared for.

"I am Jenna Crocker, and I am the Clinical Supervisor here at BrightStar Care. I oversee our home care business. My passion has always been to uplift people every day during their most challenging times. As an RN, my goal is to positively impact the lives of those around me. I started my nursing journey nine years ago as a Licensed Nursing Assistant at a long-term care facility, and immediately knew that nursing was the path for me. After I completed my ADN, I was eager and ready to begin my nursing journey. I started my nursing career at Concord Hospital was honored to impact the lives of patients and families within the medical oncology community. Spreading happiness and cheer while providing high quality care is something that I am dedicated to and work hard to accomplish every day. I soon realized I could give so much more to my patients by continuing my education and pursuing my BSN. Obtaining my BSN allowed me to grow my knowledge base and pursue endless opportunities within the medical field. When I came to Brightstar Care in 2020 I faced a new challenge, homecare. Homecare was new to me, but I very quickly fell in love with the ability to provide quality care to people in the comfort of their own home. I knew within a short amount of time, that I could fulfill my purpose and passion here at BrightStar Care. As a nurse, I am committed to serving this incredible community with the resources it needs to help provide quality, compassionate, and supportive care throughout all the stages in life because homecare is not simply a career, it is a calling."

"I am Mike Doucette, the Director of Skilled Services.  I manage the skilled nursing division here at BrightStar Care.  I believe in the importance of team culture and work hard to build and maintain the best team of high-tech nurses in NH.  Receiving in-home infusions or other nursing care can be overwhelming.  My top priority is providing our skilled patients with the best possible experience by being a trusted partner in their care.  My background is in emergency medicine and leading teams of first responders in various settings.  When I’m not at work, I enjoy spending time with my family, cooking, gardening, and enjoying the outdoors."

"Hi, I’m Rachel and I am the Staffing Coordinator. I have a rich background in healthcare doing a little bit of everything including direct patient care and case management. I am passionate about advocating for patients and ensuring quality care. In my free time, I enjoy reading, writing, hiking, and going to the beach. I am looking forward to building relationships with the whole BrightStar community and helping everyone succeed."

"I am Kristen Mathews and I’m a lifelong native of New Hampshire, with various family members who have needed a more hands-on relationship with healthcare. With our family’s experience, I soon discovered that working directly with families to lessen the stress of what can oftentimes be a difficult chapter in their lives would be a great fit for me. I have always gravitated toward a career path in which I can contribute to the bigger picture, truly invest in my job, with the goal of being part of a successful team effort. I strive to build strong relationships with our clients, their families, and our caregiving team. This role has many moving parts, and communication is key to maintaining the standard of quality care that is our priority."

"Hello, my name is Abby and I’m the HR Coordinator.  I completed my bachelor’s in psychology at Ohio University in May of 2020 with a certificate in HR management. Despite studying in the Midwest, I was born and raised in New Hampshire and am currently loving life in Concord. I first got interested in working in HR when I realized how much time you really spend at your job. Your work environment has a huge impact on your overall life satisfaction. I want to be someone who makes positive changes to improve the day-to-day experience of work using evidence based practices from my psychological background. Something I love about Brightstar is that our work is incredibly meaningful. When I’m recruiting, I know that the people I bring on board are going to perform life-changing services for our clients and their families. There is no better feeling at the end of the day than knowing that I had a part in making life a bit easier for someone else."

"I am Lynn Cook the Relations Coordinator here at BrightStar Care.  I love creating lasting relationships which is why my role is perfect for me.  My day consists of reaching out to our field staff to ensure we are doing everything we can to support them.  I plan our anniversary celebrations and other retention initiatives as well as help with our orientations and new hire onboarding.  I have five brothers and have lived in NH for the past 26 years. It has always felt like home.  I have always worked in the health field and always will.  I believe I am a good listener and a people person, with a huge, caring heart.
I have three amazing children and four gorgeous and very smart grandchildren.  I always believe “the glass is half full not half empty”.

"I am Connie Roux, and I’m the Payroll and Billing Coordinator.  I am responsible for all facets of payroll, billing, and accounts receivable.  My career in the medical field started over two decades ago as a unit secretary at a nursing home.  Since then, I have obtained an Associates Degree in medical assisting, worked as an MRI Coordinator, and spent over 10 years working in the billing department of a Durable Medical Equipment company.  BrightStar has allowed me to sharpen my skills and learn new ones.  I have always enjoyed the challenge of the constant changes typical of the medical field, and I appreciate the supportive team environment that allows me to adapt and grow. "