Our Staff at BrightStar Care® Charlotte S

As the owner and agency director, Rampi knows and understands the importance of provide top notch customer service and compassionate care to clients, families and business professionals in the community. She recognizes the need for leadership and support for her team and is responsible for the overall operations of the business. Rampi also works closely with individuals in the community and families to help find solutions for their needs.

Rampi has over 20+ years of experience in the senior living industry with her specialty in Alzheimer’s/Dementia.  Rampi’s experience in senior living previously was primarily focused in Independent Living, Licensed Assisted Living and Dementia Care residences with her most recent efforts in the home care arena. Starting her career providing caregiving services at the age of 18 while attending college. She has worked her through the organization, learning operations from the ground up. Rampi has a Bachelor of Science in Biological Sciences from Wayne State University, a Masters of Business Administration from Wayne State University as well as a Masters of Science in Business Information Technology from Walsh College. Rampi has also attended the Erickson School on Aging Studies’ Executive Education Program with a concentration on Business & Strategy in Senior Housing and Care, Sales & Marketing, Management & Operations and Finance in Senior Housing and Care. She also has her Assisted Living Administrators License for the State of North Carolina.

Rampi has previously been involved with the Alzheimer’s Association's Michigan and North Carolina, the Michigan Assisted Living Association, North Carolina Assisted Living Associations, and the National Private Duty Association. Rampi has enjoyed helping provide quality home care services in the Charlotte area to families and healthcare professionals.  Rampi, pre-COVID, volunteered her time as a Dementia Dialogues Trainer in Charlotte community, competencied through the University of South Carolina School on Aging.  She also has volunteered as a Alzheimer’s Association local support group facilitator for families. 

Witnessing Rampi’s efforts in the senior living industry for years and also hearing the many stories his own mother shared about her caregiving experiences over the years, gave Lou a new respect for individuals working in the healthcare field. With 15+ years as a small business owner, he knows what it takes to run a good business and the importance of providing good and timely customer service to clients. When the opportunity arose to become a part of BrightStar as the Director of Operations, Lou knew this was an opportunity he couldn’t pass up and eagerly looked forward to the challenges that would come with working in this new industry. He enjoys most being able to help families find a solution to their problems and knowing that the BrightStar team all gave 120% and have the same mission/goals for those that we serve.

Michelle's job is to be a liaison between our staffing clients and our staffing employees. We all know how challenging the healthcare field is right now so it’s really important to us to help support our community any way we can.  If we can offer quality employment opportunities to individuals and help support healthcare businesses in the community get the staffing support they need, then it’s a win-win situation for all.  It’s important to us that we send a good employee match to best support our staffing clients.  Michelle welcomes our team to ask questions or to share what additional needs they might have. Michelle will routinely check in with our team members/clients to see how things are going, to make sure placements were a good fit and see how our services are going overall.  Michelle loves to do quality visits with our clients and team members.

Kerry is a returning management team member who has re-joined our team in the role of a Recruiter/Scheduler. She is responsible for bring new talent to our agency along with our other Recruiter Maria as well as help our Customer Care Manager Michelle, with scheduling needs. She brings her friendly, positive energy and enthusiasm to assisting others to our existing team.  

As our recruiter, Maria, also help us find the right team member to join our BrightStar Care family.  She has experience with home care recruiting, onboarding and placement of new hires.  Maria understands the important of having team members that live by our core values in order to provide quality care to our clients.  She has a calming presence and is a great listener to our valued team members.  Maria moved to Charlotte over a year ago from Miami and loves to spend time with her family and dog Teddy being outdoors, enjoying the lovely landscape of the Carolinas.

As our Office Administrator, Osaka is here to support our team be successful and keep our office going.  She is dedicated and willing to assist the team as needed and helps with our employee retention focus.  Osaka is a returning team member who left for school but wanted to return our BrightStar Care Family.  Osaka has worked with the owners for over 7 years off and on.

Nurse Sophia joins our team in the role of our Nursing Supervisor help us with day to day nursing support with our clients and staff. She brings years of experience with group homes, hospice and hospital to our team. She started out with BrightStar Car S. Charlotte doing medial staffing and transitioned to supporting our office team in the Fall 2022.   Her professionalism and commitment to higher standard of care sets her a part from other nurses and we adore having her on our team!

Jordan joins our team as our Business Development Manager.  We're excited to have Jordan help us get our name out in the community and continue to build our brand recognition with healthcare professionals.  He comes to us with over 3+ years of Medical Staffing experience.