About BrightStar Care of Frisco/Carrollton — Joint Commission Accredited, RN-Supervised Home Care & Medical Staffing

BrightStar Care of Frisco/Carrollton is a locally owned, Joint Commission Accredited, RN-supervised home care and medical staffing agency serving Frisco, Carrollton, Addison, The Colony, Lewisville, and the broader Denton County area. We are owner-operated by Patrick Acker and built around a single principle: families deserve a real RN building the plan of care, real W-2 caregivers delivering it, and a real local team answering the phone.

Call or text 214-396-1505 — we answer live, never put you in a phone tree, and most families walk away from the first call with a clear plan of care.

What Makes BrightStar Care of Frisco/Carrollton Different

Joint Commission Accreditation is held by fewer than 10% of home care agencies. It means an outside body — the same one that accredits hospitals and surgery centers — audits our clinical competency, infection control, medication safety, caregiver training, and continuous quality improvement. Read more about our award-winning care and how to choose a home care agency in Frisco/Carrollton.

Every plan of care is built and supervised by a Registered Nurse — not standard in non-medical home care. Caregivers are W-2 employees with weekly pay, full credentialing, and liability coverage. Learn more about our Frisco/Carrollton care team.

Our Home Care Services in Frisco/Carrollton

Most families combine more than one service type. The RN assessment identifies the right blend, and one plan of care coordinates everything.

Personal & Companion Care: Companion care, personal care and bathing assistance, respite care for family caregivers, 24-hour and live-in coverage, hourly vs. live-in care comparison, meal preparation and nutrition support, light housekeeping, and transportation and errand services for seniors.

Skilled Nursing at Home: Skilled nursing, wound care and wound-vac management, IV therapy, medication management, in-home lab draws, feeding tube management, ostomy care, PT/OT/speech therapy, pediatric private duty nursing, and why skilled nursing at home matters.

Condition-Specific Care: Alzheimer’s and dementia care, Parkinson’s disease care, stroke recovery, ALS care, COPD care, congestive heart failure care, diabetic wound care, cancer care at home, post-joint replacement recovery, hospital-to-home transitional care, home care after surgery, end-of-life care and hospice support, pediatric home care, and veterans home care.

Veterans & Military Home Health Benefits: TRICARE home health care (Prime and Select), TriWest VA community care, CHAMPVA home health care for eligible veterans’ families, and VA Spina Bifida Health Care Benefits Program. We also support families applying for VA Aid & Attendance benefits to help cover home care costs.

Medical Staffing: Joint Commission-credentialed RN, LVN, CNA, and HHA staffing for DFW hospitals, surgery centers, clinics, LTC facilities, schools, and events — per-diem, contract, travel, and event coverage. See our medical staffing guide.

Insurance & Payment Accepted

BrightStar Care of Frisco/Carrollton works with 90+ insurance plans, including major commercial carriers, regional plans, TPAs, Texas Medicaid programs, and workers' compensation carriers. Click any plan below for details on coverage, authorization, and how to get started.

Major Commercial Insurance

• Aetna
• Blue Cross Blue Shield (BCBS)
• Cigna
• Humana
• UnitedHealthcare (UHC)
• UnitedHealthcare Shared Services (UHSS)
• Ambetter
• Coventry / First Health
• GEHA
• Meritain Health
• Molina Healthcare (Commercial)
• Surest Health Plan
• UMR
• USAA Medical

Regional & Specialty Plans

• Advant Health
• Freedom Life Insurance
• GHI / Group Health
• Healthcare Highways
• Impact Health Sharing
• Moda Health
• MVP Health Plan
• NALC Health Benefits
• Sana Benefits
• Sierra Health and Life
• TriStar
• UMC Health Plan
• Vitori Health

TPAs & Provider Networks

• 90 Degree Benefits
• Allied Benefit Systems
• Apricus
• Associates for Health Care
• Benefit Planners
• Boon-Chapman
• CareWorks
• Centra Benefits
• Claims Administrative Services
• CorVel Healthcare
• Creative Risk Solutions
• Curative Health
• Cypress Benefit Admin
• DKMS
• Employee Benefit Management Services (EBMS)
• Entrust
• Ernest Health Claims
• First Choice Health Network
• Group & Pension Administrators (GPA)
• HealthComp
• Healthscope Benefits / DART
• HealthSmart Preferred
• IMO
• Independent Medical Systems / LifeWell Health Plans
• International Benefit Administrators
• Lonestar Athletic Injury Network
• MultiPlan Network
• PHCS
• Provider Select
• SGIC
• The Kempton Group
• Three Rivers Provider Network
• Web-TPA

Texas Medicaid & Government Programs

• Cook Children's Medicaid
• Family Healthcare / Texas Bluebonnet
• Molina Healthcare (Medicaid)
• Parkland Medicaid
• Superior Medicaid
• DOL / OWCP / FECA (Federal Workers' Comp)
• State Office of Risk Management

Workers' Compensation

• Workers' Compensation Home Health Care
• Amerisure Partners Insurance
• AmTrust Workers' Comp
• Berkshire Hathaway Workers' Comp
• BITCO
• Broadspire Workers' Comp
• Chubb Workers' Comp
• Cincinnati Insurance Workers' Comp
• CNA Workers' Comp
• ESIS Workers' Comp
• Gallagher Bassett
• Hartford Workers' Comp
• Helmsman Management Workers' Comp
• International Solutions Workers' Comp
• Liberty Mutual
• Old Republic Workers' Comp
• Paradigm Workers' Comp
• Sedgwick
• Service Lloyds
• TASB Risk Management Fund
• Texas Mutual
• TML
• Travelers Workers' Comp
• Walmart Workers' Comp
• York Risk Services Workers' Comp
• Zurich Workers' Comp

Neighborhood-Focused Across Denton County & North Dallas

BrightStar Care of Frisco/Carrollton is locally based at 15305 Dallas Pkwy, 12th Floor Office 001 in Addison, TX. We deliver care across all 12 cities in our service area:

Frisco · Carrollton · Addison · The Colony · Lewisville · Little Elm · Highland Village · Farmers Branch · Coppell · Hebron · Corinth · Lake Dallas · Denton County

Helpful Guides for Frisco/Carrollton Families

Whether you’re researching options, talking with a parent for the first time, or coordinating a hospital discharge tomorrow, these guides are written for the decision points families actually face:

Signs your parent needs home care · How to talk to your parents about home care · How to choose a home care agency · Cost of home care & how LTC insurance works · Long-term care insurance guide · Home care vs. memory care facility · What to expect from home care · Senior resources and aging services · Frisco/Carrollton Home Care FAQ

Frequently Asked Questions

Who owns BrightStar Care of Frisco/Carrollton?

Independently owned and operated by Patrick Acker, who also owns BrightStar Care of Plano and BrightStar Care of North Dallas. Decisions are made locally by a local team — not a corporate call center.

Is BrightStar Care of Frisco/Carrollton really Joint Commission accredited?

Yes — verifiable at jointcommission.org via the Quality Check tool. Held by fewer than 10% of home care agencies. See our Joint Commission accreditation page for what it means for your care.

How quickly can care start?

Typically 24–48 hours after the free RN home assessment. For urgent hospital discharges from Baylor Scott & White Centennial, Texas Health Frisco, Medical City Frisco, or Medical City Lewisville, same-day starts are common.

Do you accept long-term care insurance?

Yes — we verify policies and submit invoices for major carriers (Genworth, John Hancock, MetLife, Mutual of Omaha, Northwestern Mutual, Prudential, Transamerica, CalPERS, State Farm, and more). See our LTC insurance guide.

Do you accept TRICARE, CHAMPVA, and other VA benefits?

Yes — BrightStar Care of Frisco/Carrollton accepts TRICARE (Prime and Select), CHAMPVA for eligible veterans’ family members, and participates in the TriWest VA community care network. We also provide home health under the VA Spina Bifida Health Care Benefits Program. We handle benefits verification, physician coordination, and claims submission for all VA programs.

Do you serve veterans?

Yes — we accept TRICARE, participate in TriWest VA community care, accept CHAMPVA, and provide care under the VA Spina Bifida program. We also support families applying for VA Aid & Attendance benefits to help cover home care costs.

What hospitals in the Frisco/Carrollton area do you coordinate with?

Baylor Scott & White Medical Center — Centennial, Texas Health Frisco, Medical City Frisco, Medical City Lewisville, Medical City Dallas, Baylor Scott & White The Heart Hospital — Plano, and the UT Southwestern system. See our hospital-to-home transitional care guide.

Where is your office and how do I reach you?

15305 Dallas Pkwy, 12th Floor Office 001, Addison TX 75001. Phone 214-396-1505 (live answer 24/7). Fax (972) 379-0555. Contact us any time — never wait on hold, never press a prompt, plan of care in the first call.