Empowering People to Live Their Best Lives

Even though I initially only hired this Agency for a two week period, I was impressively treated like a valued, long term customer. I have had a wonderful M - F caregiver who promptly arrives at 6:15 every morning and is outstanding at remembering all of the specific needs of my husband who suffers from ALS, requiring a Hoyer lift. Weekend staff have also been very good. Not once in 4 weeks have I had any issue. Quite remarkable. Shout out to Cruz who handles scheduling, etc. She is very caring, personable and professional. 5 stars aren’t enough for BrightStar Care.

Diane and the caretakers at BrightStar have been caring for my father for a number of years now. We rely on BrightStar to be there for us and they have consistently come through for us. Dad is not always the easiest to work with but somehow the caretakers at BrightStar have figured out how to do it. Diane has even been nice enough to give me a couple of tips along the way that have really helped. Thank you Diane and everyone else at BrightStar for taking such good care of my father!!!

Great people AND great care! Thank you Brightstar of Henderson!!

Bright Star served my father in assisted living for over two years. What I liked about them is how they have worked with me all throughout. I have talked with Diane, who is the owner, on multiple occasions and she has really listened and worked with me to resolve any issues at hand. She wanted the situation to work for the client and for the caregiver and really showed that she cared. I have been very pleased with her partnership. When I needed to get a message out to all the caregivers urgently, I texted the office and all caregivers received my message. When I had a question for specific caregivers, I texted the office and received feedback. Bright Star cares about the clients they serve and wants to serve them with respect. They have been able to update care plans as needed, be present in hospitals, discuss the caregiver/client match, and respond when something comes up with a professional and supportive reply. I would like to highlight Jennifer, a caregiver, who kept my father in a regular routine making his day productive and enjoyable, cleaned him regularly while he was in the hospital, advocated for necessary supplies while he was in the hospital, and interacted with him in such a way overall that his spirits were lifted. I know she gave him lasting good memories and improved his quality of life right up until he transferred into hospice. I would like to also highlight that I witnessed many other caregivers from Bright Star that came into the hospital during his stay who advocated for his unique needs tuning into details such as breathing changes and swallowing issues or dietary issues. I was so thankful for the iPads the caregivers had that allowed for communication with me and the medical staff before I could be there in person. My experience with Bright Star was not without some times we needed to navigate and make corrections or changes, but that is the reality of working with people. I wouldn't grade Bright Star down for any of the bumps along the way because as I said in the beginning, they worked with me to get situations on track for the better for my father and for the growth of the caregiver. My being involved in requesting updates and responding to these communications to work with Bright Star was essential because I knew my father best. You cannot partner with a care organization and step back completely. Be involved and it's a win all around! I really liked that Bright Star cares to grow their employees toward having successful experiences with all parties involved. Thank you for caring for my father!

Unlike a lot of the other big wigs this place keeps it family focused.

I am very grateful for the caregivers from Bright Star. They have been my eyes and ears and serve in my place as I am not local to care for my loved one. They have been easy to communicate with and respond to calls, texts, and emails efficiently! They have been with my loved one in the hospital and in assisted living as well as facilitated voice exercises and regular stretches and my loved one’s interests. Nicole has recently reported some odd behavior and has gotten the word out! Thank you for reporting your observations! Bonnie has kept me informed of supplies I need to order helped keep me in the loop with regular communications of the care log. I am much relieved to have their services in place!