Empowering People to Live Their Best Lives

They came through at the most difficult time for us. This is after I gave them a 1 star review. At the end of the day, 5 stars from us!

My clients use this agency so they may stay in their own home. The office staff is friendly and knowledgeable about the company. They answer the phone! Even on the weekends! The care staff that come into the home are well trained, friendly, caring and ....they show up! The caregivers follow recently updated care plans individually generated for each client. The caregivers can easily access these care plans via their mobile devices so they always have knowledge of what each individual client needs during their shift in the home. I would highly recommend this agency to anyone who is looking for care of their loved ones!

Let's start with the name "Bright Star".... in my family's experience, this has been a perfect name to describe a shining team that goes way above and beyond to meet care needs on a personal level. There are not enough stars to rate the care we have received. It is always a wonderful sign when the first contact you have on the telephone is with someone like Marcia, who really knows everything, so you rarely need to talk to anybody else. My mom told me I would get "Marcia" on the phone and she was right and answered all my questions with such a caring and positive attitude. And then there are the caregivers… Sticking with the theme of "Bright Star," they are a stellar constellation of dedicated healthcare workers that have become a special part of our family during the last chapter of our Papa's wonderful life. Being a nurse myself for 40 years, I commend this type of teamwork because it is what I would expect of myself. And living several hours away, I feel contentment knowing these people are there daily, and I consistently hear the precious stories of their interactions with my parents. Each and everyone of you from the top down, should know how important you are to us during this difficult pandemic and family experience. You have taken so much of the fear and anxiety, and turned it into hope, comfort, and joy. We thank you for your dedication!

BrightStar does cleaning for my father they are allways polite and do a thorough job. I would recommend them to anyone my father and I are very happy with their services.

You chose a perfect match for me with Joan Butnik. She is very thoughtful and caring. She knows how I like things. She can proceed with little or no guidance or suggetion. Only time I need to advise is when i need something special done out of the ordinary. Char is also very thorough and caring. I'm very lonesome and they both take time to listen. Char guides me when I need to make medical decisions. That is wonderful because I am sick of going to doctors. It just seems the rates are a little high but they are comparable to others. Thank you for employing such excellent employees. FYI my first name is spelled incorrectly. I tried to change it but wasn't able to do it. Sincerely, Marilyn Polzin-Boardman

I cannot express how grateful and happy we are with the kindness and service out family is receiving from the entire staff at BrightStar Care La Crosse! From Abby, Char, Kelly and all of the wonderful caregivers, we are truly thankful for such awesome help for my parents! Not only do we feel comforted to know that they're being taken care of, but knowing that my parents absolutely love every single one of them, makes it even better! Thank you to Abby and the staff.....I highly recommend them for your family members as well! Tell them you read my review, Abby will know!!