At BrightStar Care of Milford - Framingham, we believe exceptional care starts with exceptional people. That doesn’t just mean great caregivers…it means strong, compassionate leaders behind the scenes who support both our clients and the professionals who care for them. That’s why we’re excited to introduce our new Field Support Supervisor, Latoya Long.
Latoya brings a wealth of hands-on experience from a variety of healthcare settings and has a gift for truly understanding patient needs. Her approach is proactive, personal, and rooted in empathy. As Field Support Supervisor, she’ll serve as a key point of contact for both our home care clients and our caregiving staff by offering guidance, support, and a steady presence to help ensure our care is always delivered with the highest level of quality and compassion.
"What I love most about my job is the opportunity to help others," Latoya shares. "Being a part of someone's journey to better health and comfort is incredibly rewarding."
Latoya's role isn’t just about logistics or schedules (though she’s great at those too). It’s about connection. She acts as an ambassador for our agency in the field, making sure both clients and caregivers feel seen, heard, and supported. Whether she’s problem-solving a care plan, checking in on a caregiver, or just bringing a calm, steady energy into a client’s home, Latoya is there to make sure everything runs smoothly.
Why this matters, especially in Alzheimer’s and dementia care
Navigating Alzheimer’s disease or another form of dementia can be deeply challenging for both individuals and families. At BrightStar Care of Milford - Framingham, we understand how critical it is to have not only skilled caregivers, but also a strong support system behind them. That’s where someone like Latoya becomes invaluable.
With her compassionate nature and team-first mindset, Latoya helps ensure that our caregivers are fully supported so they can focus on providing the best possible care. This is especially important in Alzheimer’s care, where patience, consistency, and personalized attention are essential.
Our care plans for Alzheimer’s and dementia clients are overseen by a Registered Nurse and are built around the individual’s unique needs, preferences, and progression of the disease. But care doesn’t stop with a plan on paper. It’s the people behind it, like Latoya, who help bring that plan to life with kindness and reliability.
Latoya's strengths = stronger care
Latoya highlights three strengths that guide her every day: being a team player, her naturally compassionate spirit, and her proactive approach to caregiving. That combination helps build trust, solve problems early, and create a more positive experience for both clients and staff.
She’s also a big believer in collaboration. "I believe that working collaboratively and staying ahead of patient needs leads to the best outcomes," she says. It’s that kind of forward-thinking mindset that makes her such a valuable part of the BrightStar Care of Milford - Framingham team.
And outside of work? Latoya shares her home with a lively crew of French bulldogs who keep her on her toes and smiling every day. It’s just one more way she brings warmth and personality into everything she does.
How BrightStar Care of Milford - Framingham stands apart
When you choose BrightStar Care, you get more than in-home care. You get a dedicated team, led by professionals like Latoya Long, who are committed to delivering A Higher Standard. Every client receives a care plan overseen by a Registered Nurse. Our caregivers are trained in dementia care, safety, and communication, and they have the full backing of a local team who truly cares.
We know how important it is to feel supported at home, especially when dealing with chronic conditions like Alzheimer’s. That’s why we go beyond the basics. From RN oversight to field support, we provide consistent, compassionate care you can trust.
If you’re looking for personalized in-home care in Milford, Framingham, or the surrounding areas, we’re here to help.
Contact BrightStar Care of Milford - Framingham today to learn more about how our team, including leaders like Latoya, can support your family.
BrightStar Care® is Here to Help
At BrightStar Care® of Milford-Framingham, we offer a wide range of home care and medical staffing services that enrich the quality of life for those who need care from the comfort of their home. We strive to provide the full continuum of care to our community while keeping our focus on offering a higher standard of care. Offering unparalleled support for our local healthcare system while providing a variety of high-quality, compassionate care, we work to give our clients the best lives possible while also strengthening the broader community. Contact us through our website or call 508.422.4034, so that we can help you find the right support to fit your unique needs.
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