When your loved one becomes injured, experiences a change in health, or you notice they’re having more difficulty with daily activities, it can be hard to know what to do next. BrightStar Care of Milford–Framingham is here to help you determine whether they need assistance at home or in a residential care setting.
We know this is a time filled with questions. To support you, our team has compiled answers to some of the most common questions families ask about our services.
No. While we do care for many older adults, we serve adults and children of all ages. This includes new mothers, individuals with disabilities, people recovering from illness, surgery, accidents or injury, and anyone who needs a little extra help at home. Our care professionals provide everything from peer-level companionship and hospital sitting services to high-tech pediatric nursing and quadriplegic care.
BrightStar Care is an excellent solution for anyone who needs supportive services to remain safely at home. We can provide virtually every service offered in an institutional setting, right in the comfort of your loved one’s home.
Our clients include individuals with diminished eyesight or hearing, arthritis, COPD, cancer, heart disease, and those experiencing memory loss such as Alzheimer’s and dementia. We also care for people with disabilities and those returning home from the hospital. Many of our clients have multiple conditions that make activities of daily living (ADLs) challenging.
We offer a full range of in-home support, including:
- Companion care
- Personal care
- Short-term transitional care
- Skilled nursing (medication management, wound care, injections, chronic disease management)
- Alzheimer’s and dementia care
- Disability services
- Respite care for family caregivers
- Pediatric nursing
- Many other types of adult and pediatric support tailored to each client’s needs
Yes. Our compassionate team provides palliative and end-of-life care focused on comfort, dignity, and family support.
Yes. Our nurses collaborate with physicians and other healthcare providers to ensure coordinated, continuous care.
You can call us at (508) 282-5020 or visit our website at brightstarcare.com/milford-framingham to request more information.
BrightStar Care is:
- RN-led: Every client has a registered nurse overseeing their care plan and care team.
- Joint Commission accredited: We follow rigorous standards for quality and safety.
- Full-spectrum: We can provide everything from companion and personal care to complex skilled nursing at home. This means you don’t need to change agencies if care needs increase.
- Reliable and responsive: Our team is available 24/7 to provide care when it’s needed.
- Staffing-focused: We also provide medical staffing to hospitals and facilities, enabling us to offer competitive benefits and attract highly qualified nurses and caregivers.
Yes. We are fully licensed, bonded, and insured to provide professional home health care services in Massachusetts.
Yes. We can provide 24-hour and overnight care, whether your loved one needs continuous support with daily tasks or short-term help while recovering from a medical procedure.
Simply call us at (508) 282-5020 to schedule a free in-home assessment. Our nurse will create a customized care plan based on your needs. In most cases, services can begin within 24–48 hours of the assessment and care plan approval.
Our office is open Monday–Friday, 8:30 AM to 5:00 PM. Care services are available 24/7.
Yes. Every client and family works with a registered nurse (RN) who leads their care team and develops a personalized plan of care. Our nurse provides ongoing oversight to ensure needs are met — and anticipated.
All care staff are employees of the local, independently owned and operated BrightStar Care agency. Our hiring and onboarding process is thorough and rigorous, ensuring we bring on only the most qualified and trustworthy professionals. This process includes:
- In-depth interviews
- Comprehensive reference checks
- Criminal background checks
- Drug screening
- Verification of required credentials and competencies
No. We understand that needs change. You can increase, decrease, or discontinue services as circumstances evolve — whether you need us for one hour or 24. Our answer is, “Yes, we can!”
Yes. We are very flexible and happy to adjust your schedule. Our clients’ needs always come first.
That’s not a problem. As needs change, we can adjust the care plan and level of service. Our primary concern is your wellbeing.
Because we use a team-based approach, if one caregiver is sick, we can typically provide a qualified replacement to ensure continuity of care.
We offer different levels of care, and costs vary based on the type of service and the number of hours per week. Our intake coordinator will discuss your situation during an in-home visit and provide a personalized quote. We can also help you explore payment options, including long-term care insurance.
BrightStar Care handles all payroll, taxes, insurance, and administrative responsibilities. We can also assist with billing and documentation for your long-term care insurance company.
Our agencies follow best practices from The Joint Commission and the CDC. All professional care staff receive extensive training on infection control, proper hand hygiene, and respiratory etiquette. Many of these measures were already standard practice before COVID-19.
Choosing BrightStar Care offers important advantages:
- All caregivers are screened, trained, bonded, and insured
- We ensure compliance with state and federal regulations and high standards for safety and infection control
- We handle all payroll and paperwork, saving you time and stress
- We maintain a large, high-quality team, which helps ensure a reliable, compatible caregiver is available when you need one
Most homeowner’s insurance policies exclude individuals working in your home. If an independently hired caregiver is injured while working for you, you could be personally responsible for their medical bills. BrightStar Care employees are fully covered by our insurance, providing important protection and peace of mind for your family.
You can:
- Call us locally at (508) 282-5020
Although we were founded to provide care in the home, we can also support individuals in retirement communities, assisted living, or skilled nursing facilities. To discuss these options, call us at 508-282-5020 or complete the form on our Contact Us page.
Yes. We are always looking for people who want to deliver the best care and support to local families. To explore opportunities, visit our careers website and search for positions in your area.
We have high standards for our team. Nurses must be properly licensed, and caregivers/home health aides must meet training requirements. Some team members join us from other fields where they’ve demonstrated compassion and commitment to helping others and then receive the training needed to transition into caregiving.
To see current openings visit our Careers page