Our Staff at BrightStar Care® Milford / Framingham

In November 2020, during the height of the COVID-19 pandemic, we came out of retirement and relocated from Florida back to Massachusetts to take ownership of the BrightStar Care of Milford-Framingham franchise. This decision was both personal and professional, as the Milford location is ideally situated between our two daughters—our eldest resides in New Hampshire, and our youngest lives in Rhode Island.

Our move back to Massachusetts was driven by a desire to be closer to family while pursuing the exciting opportunity BrightStar Care offered. Brenda, a Registered Nurse, has a passion for helping others, while Rich, a seasoned Sales Professional, excels in building connections and fostering relationships. Together, we bring complementary skills and shared experience to running the franchise, having previously owned and operated a car dealership in Salem, New Hampshire.

While running a business together has its challenges, we thrive as a team, leveraging our strengths to provide quality care and support to our clients. Outside of work, our greatest joy comes from spending time with our family. We are proud grandparents to four wonderful grandchildren: an 8-year-old grandson, a 3-year-old granddaughter, a 2-year-old granddaughter, and a 9-month-old grandson.

Rich.Pulsifer@BrightStarCare.com
Brenda.Pulsifer@BrightStarCare.com
508-282-5020

Being branch manager for a home health care agency isn't something I saw myself doing, but once I started, I instantly fell in love with it. I started here at BrightStar Care part time to assist my mother (Owner-Brenda) with small tasks. As I learned more about the company, I took on more responsibilities and became manager of our branch. My mom and I work hand-in- hand to ensure all of our clients and employees are taken care of. Not manypeople get the opportunity to work with their family, and I am very lucky to be able to be part of this team. I spend most of my time working in the background taking care of everyday tasks. I like to bring exciting, creative, and fun ideas to help improve our team. When I am not working, you will find me spending time with my family. I am the mom to a wild, loving, 6 year old boy and a baby girl (our mascot, below).

Melissa.Turco@BrightStarCare.com
508-282-5020

I bring over 24 years of nursing experience to my role as Clinical Supervisor at BrightStar Care. My background spans the entire lifespan — from newborns to adults — including 12 years in the Newborn ICU. The majority of my career has been dedicated to home care, VNA, and hospice, which has given me a deep understanding of patient needs at every stage of life.

I’m deeply passionate about providing care rooted in dignity and respect — for both patients and staff. I strive to be an advocate, a team player, and someone who is always approachable and understanding. Supporting our caregivers and ensuring quality care for our clients is at the heart of everything I do.

Fun Fact: Outside of work, I enjoy spending time with my 10-year-old son, refinishing furniture, painting, and designing clothing.

Melissa.Zaccagnini@BrightStarCare.com
781-757-3419

I have been a nurse for about 4.5 years and I have been in home infusion for about 2.5 years. I have experience caring for a wide variety of patients with a lot of different conditions and needs. I started as an inpatient med-surg nurse and was involved with the float pool a few years ago so I have experience in different areas. I was also a PCA during nursing school and right after graduation. I am experienced with caring for every patient in the same compassionate way and providing precise, skilled, and detailed care. 

The part of my job that I am most passionate about is being able to form relationships with patients and provide them the care that they need. In this field, we spend a lot of 1:1 time with patients and their families. This provides a lot of opportunity to get to know each other in a way that’s really important for their care. It’s also amazing to see patients improve and benefit from the care that I am able to provide them. I am also passionate about teaching others what I have learned along the way. I know I don’t have many years of experience, but I feel I have grown a tremendous amount since beginning in the home infusion field and I would love to be able to help other nurses make that transition as well. 

3 unique strengths that I bring to BrightStar care are my attention to detail, my commitment to the patients and my work ethic, and my drive to learn. I am very detail oriented when it comes to my nursing skills which is very beneficial for our patients and our team. I am fully committed to our team and our patients care and will always be willing to work in order to provide for our patients. Lastly, I am always looking to strengthen my skills and gain more knowledge. There is so much to learn from others around me and I want to take advantage of that. 

A fun fact about me is that if I didn’t become a nurse, I think I would’ve liked to be a teacher. 
Some of my interests and hobbies include reading, being in the sun, going on vacation, and I love animals. I have always grown up with pets and I can’t wait to have a dog of my own soon. 

Darian.Kenneway@BrightStarCare.com

I have been working in the healthcare field for nearly three years, gaining valuable experience in both hospital and home health settings. My background includes working with doctors' orders and maintaining accurate documentation, which has enhanced my attention to detail and organizational skills.

I excel at multitasking and thrive in roles where efficiency and precision are key. I am deeply passionate about helping individuals in need, and I approach my work with a positive and compassionate attitude.

On a personal note, I am a proud wife and mother to a wonderful 4-year-old son. I have a love for coffee and enjoy bringing joy to others with my cheerful demeanor and warm smile.

Ethel.Medina@Brightstarcare.com
(781) 757-3466

I’ve been working in the healthcare field since 2022, beginning with caring for mentally disabled elders before transitioning to supporting disabled children. Although I initially pursued cosmetology, I quickly realized my true calling was in healthcare, where I found purpose and fulfillment in providing compassionate care.

I take great pride in my work and approach each role with dedication and a strong commitment to delivering the highest standard of support. Having a close family member in a nursing home gave me personal insight into the challenges clients face when accepting help after living independently. Because of this, I strive to make every client feel comfortable, valued, and confident that they are in good hands.

Fun Fact: I’m terrified of roller coasters — but conquering that fear is definitely on my bucket list.

Richerlisse.Luckett@Brightstarcare.com
508-422-4804

I’ve been working in the healthcare field for six years, with hands-on experience as a PCA, HHA, and CNA. Over the years, I’ve supported individuals with compassion and patience while also gaining experience in management and administrative office work.

At BrightStar Care, I bring a strong understanding of field support, caregiver needs, and day-to-day operations. I’m passionate about providing help to those in need and supporting both clients and caregivers so they feel valued, understood, and well cared for.

Three strengths I bring to the team are patience, compassion, and a service-focused mindset. I approach my work with care, consistency, and a genuine desire to support others.

Outside of work, I enjoy journaling, cooking, mentoring others, and worshipping God.

Desiree.Anderson@brightstarcare.com
(781) 536-5942

I’ve been working in recruitment for six years, with experience hiring across high-volume and specialized roles — from frontline and warehouse positions to professional and leadership roles — across multiple industries.

What I’m most passionate about is building strong, reliable teams. I focus on bringing in candidates who are not only qualified, but dependable — people who stay engaged and contribute positively over time. My approach is centered on thoughtful screening, strong candidate matching, and honest conversations because retention and stability matter as teams grow.

At BrightStar Care, I bring three key strengths: precision, adaptability, and team-first thinking. I take ownership, stay loyal to the team, and care deeply about the results of the hires I bring in.

Outside of work, I enjoy light gaming, listening to a wide range of music — from the 1920s to whatever my wife or three-year-old is currently into —and following sports.

James.Randrup@BrightStarCare.com
781-819-0390

I’ve been working in recruitment for over five years and began my career in talent acquisition in 2020. During that time, I’ve supported a range of hiring needs and worked with people from different professional backgrounds. This experience has taught me the importance of clear communication, follow-through, and adaptability, while helping me build strong working relationships with both candidates and internal teams.

I bring hands-on experience in sourcing, candidate engagement, and keeping hiring processes organized. I focus on supporting candidates throughout their recruitment journey and making sure they feel informed and supported at every stage. Professionalism, trust, and consistency are central to how I work.

I’m most passionate about connecting people with opportunities that truly fit them. I enjoy getting to know candidates beyond their resumes, guiding them through the hiring process, and being someone they can rely on for honest and timely communication. Seeing someone succeed in a role they’re excited about is what makes this work meaningful to me.

I bring strong attention to detail, reliability, and a calm, approachable working style. I take ownership of my work, follow through on commitments, and aim to create a supportive experience for both candidates and the team.

Outside of work, I enjoy caring for plants, keeping my space organized, and learning about tools and systems that make everyday tasks more efficient. These interests reflect my structured and patient nature and help me stay balanced.

Angelo.Dela-Cruz@brightstarcare.com
781-757-3383

Kelsey is the youngest and loudest of our office staff. Proficient in causing trouble, making us laugh, and making a mess. Kelsey can be found in the background of phone calls between the office staff. She spends her time getting into mischief, searching for snacks and makes an occasional appearance in our Milford office. When not working, Kelsey enjoys cheerleading, swimming and watching Peppa Pig.

Kelsey keeps our team smiling and brings the family vibe we strive to deliver to our clients.