February 4, 2021
FOR IMMEDIATE RELEASE
MARINA DEL REY, CA – BrightStar Care of Coastal Los Angeles announced today that it received the distinguished 2021 Best of Home Care – Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. BrightStar Care of Coastal Los Angeles also won the Leader in Excellence award in 2020 and 2019.
As a Leader in Excellence, BrightStar Care of Coastal Los Angeles is now ranked among the top 10% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program. And the agency is one of only a handful of winners in Los Angeles County.
This accomplishment demonstrates BrightStar Care of Coastal Los Angeles’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of BrightStar Care of Coastal Los Angeles’s clients and caregivers were interviewed each month by Home Care Pulse.
Over a 12-month period, BrightStar Care of Coastal Los Angeles received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the BrightStar Care of Coastal Los Angeles management team set goals to reach the highest level of excellence possible.
“Our team is honored to receive this award a third consecutive year, especially amid the COVID-19 pandemic, which has tested all home care agencies. It’s nice to know our core values continue to benefit both clients and employees even during uncertain times,” says Paul Chung (Owner).
The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“At Home Care Pulse, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Erik Madsen, CEO of Home Care Pulse. “When we see agencies like BrightStar Care of Coastal Los Angeles that have made an effort to provide outstanding care and employment experiences, we know we’re on the right track. BrightStar Care of Coastal Los Angeles has worked extremely hard to provide high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to provide proof of quality to potential and new clients and caregivers.”
To find out more about BrightStar Care of Coastal Los Angeles’s commitment to excellence, please visit www.brightstarcare.com/locations/santa-monica-marina-del-rey/ or call 310-944-6985.
About BrightStar Care of Coastal Los Angeles
BrightStar Care of Coastal Los Angeles is a Joint Commission accredited home health agency located in Marina del Rey, CA. As a winner of Home Care Pulse’s prestigious “Leader in Excellence” award for three years running, the company prides itself in providing top-tier service to clients and employees.
BrightStar Care of Coastal Los Angeles offers skilled nursing, physical therapy, and non-medical home care to patients in Santa Monica, Brentwood, and the greater West Los Angeles region. The agency specializes in 24/7 care, and the staff is trained to manage patients with dementia, Alzheimer's, Parkinson's, COPD, CHF, and other chronic conditions. Contact BrightStar Care of Coastal Los Angeles 24/7 to learn more about services at 310-944-6985 or losangeles@brightstarcare.com.
About Home Care Pulse
Home Care Pulse is the industry’s leading firm in satisfaction research, quality assurance, and caregiver training. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to reduce increase satisfaction, reduce caregiver turnover, and address client needs. Home Care Pulse combines detailed client/caregiver insights with top-rated caregiver training through In The Know. For more information, please call Home Care Pulse at (877) 307-8573 or visit www.homecarepulse.com
FOR IMMEDIATE RELEASE
MARINA DEL REY, CA – BrightStar Care of Coastal Los Angeles announced today that it received the distinguished 2021 Best of Home Care – Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. BrightStar Care of Coastal Los Angeles also won the Leader in Excellence award in 2020 and 2019.
As a Leader in Excellence, BrightStar Care of Coastal Los Angeles is now ranked among the top 10% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program. And the agency is one of only a handful of winners in Los Angeles County.
This accomplishment demonstrates BrightStar Care of Coastal Los Angeles’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of BrightStar Care of Coastal Los Angeles’s clients and caregivers were interviewed each month by Home Care Pulse.
Over a 12-month period, BrightStar Care of Coastal Los Angeles received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the BrightStar Care of Coastal Los Angeles management team set goals to reach the highest level of excellence possible.
“Our team is honored to receive this award a third consecutive year, especially amid the COVID-19 pandemic, which has tested all home care agencies. It’s nice to know our core values continue to benefit both clients and employees even during uncertain times,” says Paul Chung (Owner).
The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“At Home Care Pulse, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Erik Madsen, CEO of Home Care Pulse. “When we see agencies like BrightStar Care of Coastal Los Angeles that have made an effort to provide outstanding care and employment experiences, we know we’re on the right track. BrightStar Care of Coastal Los Angeles has worked extremely hard to provide high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to provide proof of quality to potential and new clients and caregivers.”
To find out more about BrightStar Care of Coastal Los Angeles’s commitment to excellence, please visit www.brightstarcare.com/locations/santa-monica-marina-del-rey/ or call 310-944-6985.
About BrightStar Care of Coastal Los Angeles
BrightStar Care of Coastal Los Angeles is a Joint Commission accredited home health agency located in Marina del Rey, CA. As a winner of Home Care Pulse’s prestigious “Leader in Excellence” award for three years running, the company prides itself in providing top-tier service to clients and employees.
BrightStar Care of Coastal Los Angeles offers skilled nursing, physical therapy, and non-medical home care to patients in Santa Monica, Brentwood, and the greater West Los Angeles region. The agency specializes in 24/7 care, and the staff is trained to manage patients with dementia, Alzheimer's, Parkinson's, COPD, CHF, and other chronic conditions. Contact BrightStar Care of Coastal Los Angeles 24/7 to learn more about services at 310-944-6985 or losangeles@brightstarcare.com.
About Home Care Pulse
Home Care Pulse is the industry’s leading firm in satisfaction research, quality assurance, and caregiver training. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to reduce increase satisfaction, reduce caregiver turnover, and address client needs. Home Care Pulse combines detailed client/caregiver insights with top-rated caregiver training through In The Know. For more information, please call Home Care Pulse at (877) 307-8573 or visit www.homecarepulse.com