Los Angeles, CA – For the second year running, BrightStar Care of Santa Monica/Marina del Rey is proud to announce that it received the distinguished Best of Home Care Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. This BrightStar office also won the Leader in Excellence award in 2019.
As a Leader in Excellence, BrightStar Care of Santa Monica/Marina del Rey remains ranked among the top 15% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program. And, BrightStar Care of Santa Monica/Marina del Rey is one of only 3 winners in Los Angeles County.
This accomplishment demonstrates BrightStar Care’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of BrightStar Care’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, BrightStar Care received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the BrightStar Care management team set goals to reach the highest level of excellence possible.
“At a time when many home care agencies are all claiming to provide top-notch care, it’s really great to receive third-party validation! We attribute the positive client and staff reviews to our focus on care delivery, customer service and caregiver support. We’ve especially found clients appreciate our unique approach that relies on licensed RNs for all initial home care evaluations and ongoing supervision. BrightStar has also earned client trust thanks to achieving Joint Commission accreditation and our programs focused on caring for folks with chronic conditions and Alzheimer’s/dementia,” says Paul Chung (Owner).
The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Erik Madsen, CEO of Home Care Pulse. “It’s thrilling to see the efforts that BrightStar Care is making to provide outstanding care and employment. BrightStar Care has worked extremely hard to qualify to provide high-quality care and this award allows them to provide proof of quality to potential new clients and caregivers.”
The full list of award winners can be found here: https://www.bestofhomecare.com/AwardWinners.aspx?AwardYear=2020
To find out more about BrightStar Care’s commitment to excellence, please email us at losangeles@brightstarcare.com or call (310) 944-6985.
About BrightStar Care
BrightStar Care of Coastal Los Angeles and BrightStar Care of Torrance / Manhattan Beach is a Joint Commission accredited home health agency with offices in Marina del Rey and Torrance, CA. As a winner of Home Care Pulse’s prestigious Leader in Excellence award for two years running, we pride ourselves on providing top tier service to our clients AND our employees. We provide skilled nursing, physical therapy and non-medical home care to patients in west LA and the South Bay. We specialize in providing 24/7 care and our staff are trained to manage patients with dementia, Alzheimer's, Parkinson's, and other long-term conditions. Contact us 24/7 to learn more about our services at 310-944-6985 or losangeles@brightstarcare.com.
About Home Care Pulse
Home Care Pulse is the home care industry's leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to increase satisfaction, reduce caregiver turnover, and address client needs. For more information, please call Home Care Pulse at (877) 307-8573 or visit homecarepulse.com.
As a Leader in Excellence, BrightStar Care of Santa Monica/Marina del Rey remains ranked among the top 15% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program. And, BrightStar Care of Santa Monica/Marina del Rey is one of only 3 winners in Los Angeles County.
This accomplishment demonstrates BrightStar Care’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of BrightStar Care’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, BrightStar Care received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the BrightStar Care management team set goals to reach the highest level of excellence possible.
“At a time when many home care agencies are all claiming to provide top-notch care, it’s really great to receive third-party validation! We attribute the positive client and staff reviews to our focus on care delivery, customer service and caregiver support. We’ve especially found clients appreciate our unique approach that relies on licensed RNs for all initial home care evaluations and ongoing supervision. BrightStar has also earned client trust thanks to achieving Joint Commission accreditation and our programs focused on caring for folks with chronic conditions and Alzheimer’s/dementia,” says Paul Chung (Owner).
The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Erik Madsen, CEO of Home Care Pulse. “It’s thrilling to see the efforts that BrightStar Care is making to provide outstanding care and employment. BrightStar Care has worked extremely hard to qualify to provide high-quality care and this award allows them to provide proof of quality to potential new clients and caregivers.”
The full list of award winners can be found here: https://www.bestofhomecare.com/AwardWinners.aspx?AwardYear=2020
To find out more about BrightStar Care’s commitment to excellence, please email us at losangeles@brightstarcare.com or call (310) 944-6985.
About BrightStar Care
BrightStar Care of Coastal Los Angeles and BrightStar Care of Torrance / Manhattan Beach is a Joint Commission accredited home health agency with offices in Marina del Rey and Torrance, CA. As a winner of Home Care Pulse’s prestigious Leader in Excellence award for two years running, we pride ourselves on providing top tier service to our clients AND our employees. We provide skilled nursing, physical therapy and non-medical home care to patients in west LA and the South Bay. We specialize in providing 24/7 care and our staff are trained to manage patients with dementia, Alzheimer's, Parkinson's, and other long-term conditions. Contact us 24/7 to learn more about our services at 310-944-6985 or losangeles@brightstarcare.com.
About Home Care Pulse
Home Care Pulse is the home care industry's leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to increase satisfaction, reduce caregiver turnover, and address client needs. For more information, please call Home Care Pulse at (877) 307-8573 or visit homecarepulse.com.