There were some hiccups on the first weekend that was 24/7 but as I have worked the business I know there’s some trial and errors which is why I planned to have it start before heading back home (different state). The owner, Jim, personally called me and spoke with me and explained what occurred. Even though there were some hiccups in care I still give them 5 stars because they owned their mistakes, which is hard to come by, and the aides were OUTSTANDING. They went above and beyond for my grandmother and I felt okay about leaving her before she transitioned into the assisted living. Home care scheduling is a tough job and managing many clients and even more aides can be difficult. Communication needs to be improved, but again that conversation with the owner assured me that he knew there was something’s to work on and didn’t make excuses for his team. I would recommend them, but my advice is to definitely be on top of your schedule and know who’s coming when, as well as having a backup plan. That’s advice for any home care agency you go with! FYI Rany was awesome and if you’re in the Venice are- looking for care, I would recommend her with a 10 star rating!
I live alone, broke my ankle at work, and was bed ridden for over a month. Workman’s compensation was unable to find a home HHA or CNA to help me. Out of desperation I called many agencies on my own, none wanted anything to do with me. I contacted Bright Star and they contacted my work comp insurer and took me on as a client. THANK YOU BRIGHT STAR. You helped me out of a really bad situation. Over the two months I was with them I had the most kind and competent helpers in my home. The schedulers and other office staff were also very kind and accommodating. I would highly recommend !!!
I wanted to extend my gratitude. Norma Jean is an amazing care companion for my mom and they have developed a close relationship. I can't fully express in words how much it means to have someone so kind and patient like that, care for your loved one. Thank you.
I have loved working for this company because they are not only there for the clients but also all of the staff as well. This is a awesome company to work for!
Very pleased with the agency. Lee Laurie is our weekly aide and she is marvelous!!! Makes my husband laugh and encourages him throughout his exercises. Very dedicated and caring. We are so lucky to have her
Amazing care takers. Lisa Kearns-Adams is our night aide and she is remarkable. So kind and full of good suggestions. Treats my husband like family. We would be lost without her
BrightStar provided the help we needed in tending to my 96 yr old mom's needs 24/7 in a hotel room in Venice Florida. All caregivers were exceptional, going out of their way to meet her needs in a very stressful situation. Thank you BrightStar and particularly Monique for your kind and loving care.
I have been very satisfied with the care and compassion given to my husband. Cherry is a go getter and is self directed and motivated.
We just adore Susan! She is very caring, listens and is proactive. My mom and dad think the world of her. She's always on time and certainly helpful
We've had a few different caregivers, but Susan is part of the family now!
We have had a great experience with Bright Star! We needed 24/7 care for my dad in the few days before his passing, and they were so quick to get us help. Every single caregiver who came was polite, caring, and compassionate.
We then needed care for my mother, who has been battling dementia, as well as grieving the loss of her husband. We had several caregivers come for her, and they were all amazing. Gracie is the caregiver that spent the most time with my mom. She went above and beyond to make sure my mom was taken care of, comfortable, and best of all, loved. Gracie has become part of our family!
It has come to the point where my mom now needs to be in a Memory Care Unit, but we are so grateful for our experience with Bright Star. The owners, Lisa Marie and Jim, were very helpful and involved. Any questions or concerns were answered and taken care of very quickly.
I am grateful for the help Bright Star provided, and I highly recommend them to anyone who needs care for a loved one. You’ll be in great hands!