Jim Guzdziol, MBA and Phyllis O’Brien, RN | Owners
Inspiration for opening a BrightStar franchise arose from a personal experience for husband and wife Jim Guzdziol, MBA and Phyllis O’Brien, RN, owners of the Naperville office.
“We witnessed firsthand Phyllis’ mother’s need for care and the difficulties a family faces when a family member is suffering. The demands of caring for a loved one cause a great deal of stress on the primary decision maker and caregiver. Itis very fulfilling to provide such a needed service. Phyllis and I view this as a tremendous opportunity to leverage our career strengths and bring a higher level of service to this community.”
After experiencing Phyl’s mother’s journey toward the end of her life, we were inspired to combine our career strengths and the BrightStar business model to bring a higher level of home care and staffing services to the surrounding communities, help families and create jobs. Jim brings over 25 years of executive-level business experience, holding C-level positions for the past ten years. Phyllis has over 25 years experience as a registered nurse.
Kelly Winters | Executive Director
I have over 20 years experience in office administration, including accounting, payroll, accounts receivable, accounts payable and human resources. I value my relationships with coworkers and am passionate about building strong relationships with the medical staff, patients and their families. Maintaining quality service is something I continue to strive to provide. There is a great need for good home health services and I am excited to be a member of the BrightStar team in providing these services.
Maureen Wood | Director of Business Development
My background includes lengthy tenures in business education and professional services management. As a result of my Board service for St. Paul’s House, a Health Care Center near Wrigley Field, I launched my "encore" career into serving this nation's greatest generation. The last eight years I have focused primarily on marketing continuing care in a community setting.
My most recent position as Move Management Coordinator for a new independent / assisted living and memory care community has afforded me firsthand insight into the many challenges and difficulties seniors and their families face when transitioning from their homes to senior communities -- the thought of downsizing, preparing to sell your home, the actual sale and physical move --- can be daunting to say the least!
I am a strong proponent of the BrightStar model because our focus is to support seniors by providing excellent care and services in the comfort of their own homes. As Dorothy from the Wizard of Oz said, "There's no place like home."
Michelle Tucker RN BSN | Director of Nursing
I have been a nurse for over a decade with experience in both administrative and clinical roles. I am currently pursuing my family nurse practitioner degree with hopes to finish my doctorate thereafter. I enjoy being a nurse because it gives me the chance to meet new people. I have been fortunate to care for all kinds of clients over the years. Nursing is about providing quality care and building trusting relationships with clients and families. I support open communication and sharing of knowledge. As a clinician, my goal is to always be mindful of client needs and wishes. I am a lover of dogs, food, travel and education. Someone once told me that people may forget what you said, but they will never forget how you made them feel. My team and I will always strive to leave a positive impression on our clients.
Angel Vazquez, RN | Care Coordinator
I have been a nurse for nearly 10 years. I was a licensed EMT for 8 years prior to becoming a nurse. I am a devoted father of three beautiful children. I started my nursing career on a medical surgical floor then moved to the operating room. I chose home care because it gives me a chance to build a better relationship with my clients and their families. I hope to reach and care for each client like family, with love and empathy.
Nikia Jones, RN | Care Coordinator
I have been in the healthcare field for over 20 years. I began as a CNA then received my BSN from University of Illinois at Chicago. My nursing journey has included being a travel nurse, nurse supervisor, staff educator, cardiac, ICU, and home health nurse. While in school I always aspired to work in public health or home health. I enjoy caring for people in the comfort of their own home/community. I hope that I play a part in clients staying comfortable and well in their own home.
Dajia Woods | Customer Care Manager
I have been in the health field for eight years, four of those years have been in Healthcare Management. I am a new mommy to a handsome baby boy. In my leisure time, I like to take photos either behind or in front of the camera. I have an interest in fashion and design, but my heart is in helping others. My personal goal is to make a difference in someone else’s life. I am happy to be part of the BrightStar team, their high standards will assist me in achieving my goals.
Breanna Holman | Customer Care Manager
I have 9 years' experience in the health care field. The first 7 years I worked clinically in multiple settings such as hospitals and nursingn facilities. The last two years I specialized in health care management.I have genuine passion for those in need, and has inspired me to pursue my master's degree in healthcare. I have a 9-year-old son and fiance that I spend all my spare time with.
One of BrightStar's core values is "serve with passion and make a difference." This is a great value I hold near and dear, I am honored to be a part of such a great team.
Juan Sindac | Staffing Manager
After 4 years of my academic career at Eastern Illinois University, I completed my Bachelor's in Public Relations with a minor in Marketing in May of 2018. Shortly after, I was granted an opportunity to grow as an HR Professional in the Staffing industry for over 2+ years. I have always wanted to be a part of a culture that brought families together and to ensure they are provided that best care and service possible. I am ecstatic to serve as the Staffing Manager for the Brightstar Care location in Naperville and expand my experience in Management, Staffing, HR, and to ensure the company is in acquisition of its goals and objectives.
Maria Diaz | Executive Assistant
I have ten years experience in customer service and love working in a field where I can help people. I’m very friendly and like to laugh. I have two boys who, with my husband, make life adventurous and worth living. I’m excited for what’s to come working at BrightStar. I believe some of the key ingredients for success at our company are dedication and teamwork and I am honored to be part of the team.
Megan Bennett | Office Manager
I've spent many years working as an Executive Director of a non-profit that I founded, and I am now ready to utilize my administrative experience, organizational skills and compassion to be an integral part of the caregiving experience, from assisting in the caregiver hiring process, to payroll, to client needs and administrative support for the entire BrightStar team. Outside of work, I enjoy spending time with my kids taking them to all kinds of activities. I have a set of teenage boy/girl twins, who play travel sports and keep me busy, and I also have a 10 year old daughter and 6 year old son. I am very honored and excited to be a part of the BrightStar family!
Kirby Oostdyk | Recruiting Assistant
I have over 7 years of customer service experience. It is my goal to source the best talent out there for BrightStar. I have my bachelor’s degree from Western Illinois University in psychology with a minor in human resource management. In my leisure time, I enjoy spending time with family, friends, and my dog. I am thrilled to be working for such a great team!"
Jean Laib | Billing Coordinator
I have over 25 years in business and health field, including medical billing, accounts receivable, accounts payable, and collections. I have worked in multiple settings from private duty to a hospital environment. I am a mother to two beautiful daughters. In my leisure time, I like to work on cars, watch old horror movies, and spend time with my daughters. I am very happy to be a member of the Brightstar team and look forward expanding my knowledge and career.
Our caregivers are carefully screened by our staff to ensure they are experienced and meet our rigorous hiring standards. Each new hire is credentialed through online testing, in-depth face-to-face interviews, reference checks, drug tests and background checks. Our field staff receives training in fall prevention, Alzheimer's and dementia care, infection control, home safety and hospice care, just to name a few. They are also CPR certified and every employee is bonded and insured.
Each month we recognize and reward a caregiver Star of the Month to honor them for excellence in care and their passion for this labor of love. We are proud of our field staff and hold them in the highest regard. Nothing is more important than the quality of care they provide each and every day.
Our entire staff is committed to the community and to each of the residents and businesses we serve. We invite you to experience the passion and professionalism they exude in all of the services we provide.