Compassion, integrity, family, excellence, trustworthiness, accountability, and diversity
Dawn Wagner | Owner / Branch ManagerDawn grew up in Pennsylvania, but has spent the past 10 years on the west coast working in the hotel industry. She has a strong background in customer service and constantly looks for ways to improve the relationship with the client. Dawn understands that the decision for home care is not an easy one, and she will work closely with the caregivers to ensure a smooth experience for the families. Family is extremely important to her, and is the reason she made the decision to return to the east coast. In her spare time, Dawn enjoys spending lots of time at the beach with her beagle Kona!
John Wagner | OwnerJohn retired in 2012 with over 30 years of pharmaceutical and vaccine manufacturing experience with Merck Pharmaceuticals. Having spent most of his career in positions in quality control and plant operations, he has a strong focus on quality and compliance in all aspects of both business and life in general. He is committed to providing the highest standard of home care. John and his wife Jeaninne fell in love with NC when his work brought them here in 2005 and have made it their permanent home. He is active as a member of the Board of Directors of NC Beautiful, a non-profit organization focused on preserving North Carolina’s environment for today and tomorrow, and has served as a member of the Foundation Board for Durham Technical Community College. In his leisure time, you can find John either on the golf course or traveling with Jeaninne.
Catherine Dwertman | Director of Nursing Catherine has been an RN for 25 years and graduated from the University of Cincinnati. She has been in Home Care and Infusion for the majority of her career. She is passionate about quality care. Catherine works to ensure our clients get the best care possible and advocating for the client as well as ensuring we groom a team that are well trained and supported in delivering on that promise. She resides in Wilmington with two children.
Shannon Reynolds | Customer Care Manager Shannon is an Air Force Veteran with an extensive background in Administration and customer service. She has a Community Health Education Degree from the University of North Carolina at Wilmington. Shannon is dedicated to working with clients and caregivers to ensure everyone is taken care of and happy. When Shannon isn’t in the office or taking calls she enjoys spending time with her family. She and her husband Jeremy have two kids who love to spend time outdoors, go camping, and travel.
Christie Tisinger | Customer Care Manager
Christie graduated from the University of North Carolina at Wilmington with a degree in Middle Grades Education. She taught locally over 16 years and decided to get her CNA certification after helping to care for her ailing parents. Chrisite joined the BrightStar team in August 2015 working with in-home clients in the field and is excited to have the opportunity to now work wtih in-home clients through her role in the office as a Customer Care Manager. When not in the office, Christie enjoys spending time with her two children and four fur-babies, reading, and traveling to new places.
Kona | Office GreeterKona is a friendly beagle who loves his office staff and loves any and all visitors. He enjoys being able to be around people all day. Kona loves to sniff and greet each person who arrives. He especially loves doing his tricks in order to make people smile (and to get a treat!). Stop by to see him today.
Questions about our care team?
Please contact us online or call our New Hanover and Brunswick County offices at (910) 599-9555 and we'll be happy to answer them.