Compassion, integrity, family, excellence, trustworthiness, accountability, and diversity
Melissa Janicke, Owner and Director of Operations
The decision to start a home care agency was a very personal one. In 2004 I lost both of my grandparents to Pancreatic cancer. Their battle was long and painful both physically and emotionally. They were living states away at the time and the toll it took on our family trying to provide care for them was almost unbearable. At the time, I was unaware of the home care industry and that such options even existed. Once we started researching our options we realized that this was not something to feel guilty about (as guilt was our instinctive reaction). This was allowing us to finally give my grandparents the quality and frequency of care they deserved. Home care allowed me to be a granddaughter as opposed to a caregiver for the time we had left together.
Since then, I’ve experienced success as a business owner, become a mother to two beautiful children, and in 2014 moved back to NH where both my husband and I grew up. We wanted to be closer to our parents and allow our kids to have the kind of relationship with their grandparents that I had with mine growing up. It seemed like the right time to open our own home care agency. When the time comes that our parents need care I want to be able to offer them the best care available. This is what lead my husband and me to BrightStar Care.
Tammy Ham, Director of Business Development
My mother was a Registered Nurse who started her own home health care business when I was growing up. I have always been in awe of my mom in the way that she took care of people and ran her company. The client came first, and she went above and beyond when it came to serving her clients and managing her nurses. My career has always been in sales, but I knew I wanted to be in an industry that could change people's lives. That is when I came upon the BrightStar Care model, A Higher Standard of Care, and I joined the BrightStar Care team. Now, I am able to fulfill my dream and, in some respects, follow in my mom's footsteps. I believe that my strengths are building long term relationships with my referrals. I want to be able to represent a company that will give the best quality care to all the people we serve while giving them the ability to live their lives to the fullest in the comfort of their own homes.
Angela Theriault, Recruiter & Human Resources Manager
I have been in the healthcare industry for over 20 years. During that time, I have worked in both a clinical and an administrative capacity, mostly in specialty physician owned practices. I received my BS in Health Care Administration and focused my efforts on managerial positions as I progressed during my career, specifically those pertaining to Human Resources and Recruiting. At some point in the future, I plan on obtaining my Master’s degree in Human Resources and becoming certified through the SHRM (Society for Human Resource Management). As I become older, my parents are getting older. I help them when they need it, and I know there will come a time when I may need the support or they will need more support than I can provide. I am hopeful that I can keep them at home for years to come. My journey into working in home care started a while ago because I recognized the need and the importance of keeping the people you love at home for as long as possible. One of the greatest aspects about BrightStar Care is they help provide home care assistance AND skilled care when it gets to that point, and hopefully it won’t; but if it does I’m happy to know that I work for an agency with the highest standards and a terrific team. I am proud to be a part of the team here and am looking forward to years of success and to helping those in need. In my spare time, I enjoy hiking, reading, writing, listening to music, watching great movies, spending time with my friends and family, and I love being outdoors in the warmer months. Not much of snow bunny! I am a motorcycle and sports car enthusiast and enjoy going to local events when they have them.
Kerrie Taylor, Customer Care Manager & Lead LNA
I started my career with Early Childhood Education back in 1991 at Lasell College, continued my education at NHTI and started working for Concord School District as a para professional working with children with Autism in kindergarten and 2nd grades. I loved the work so much working with disabilities that I went to work for 2 other agencies to work one-on-one in the home. I learned ABA therapy and became MC certified by the board of nursing in NH. I then decided I would go back to school to become a LNA in 2010. My first real job as a LNA was at a TBI residential home where I learned very quickly how the brain, body and mind can turn in an instance. It was such an experience that I’m so glad I had, because I am a better LNA for that. The main thing I learned it’s not the action, it’s the person behind the action. I then decided to go per diem, go to a facility and see what that was like. The hardest job in the world is working at a nursing home. I did it for 2 years and still managed to work per diem at the TBI home. I was offered the Lead staff at the home for both 2nd and 3rd shifts that also turned into a promotion for Residential Manager. I was in charge of 35 LNA’s and 4 RN’s, 24/7 care. From scheduling, to ordering all supplies, contacting and working with guardians, case managers, families, monthly QA meetings, monthly client reports, all state regulations, etc. BrightStar has given me the chance to do what I do best and that is help the community. I have the pleasure to do what I love to do, meet families, listen to families, work as a team and feel like a team player. Our staff at BrightStar works around the clock and that’s what makes us different from the other homecare agencies. We are 100% committed to our staff, our team and most of all our clients, no matter how young or old. My hobbies include: Being with my 4 children and 2 grandkids and son in law. Spending time at the beach. Being with friends. Watching my children play sports and travel and being associated with community service.
Questions about our care team?
Please contact us online or call our Bedford office at (603) 637-4646 and we'll be happy to answer them.