BrightStar Care® agencies earn more "Best of Home Care" awards than any other brand in the U.S.

February 13th, 2018

Results from Client and Employee Surveys Validate BrightStar Care as the Nation's Premier Provider of In-Home Care

BrightStar Care, a national private duty home care and medical staffing franchise with over 300 locations in 36 states, earned more “Best of Home Care” awards than any other provider from Home Care Pulse, a satisfaction research and quality assurance firm for the home care industry.

Each month, Home Care Pulse conducts live phone interviews with 10 percent of BrightStar Care clients and caregivers to gather unbiased feedback. Every year, Home Care Pulse compiles the results of these surveys to identify the home care industry's top providers and employers, and this year, 149 BrightStar Care offices earned at least one of three awards:

  • 23 BrightStar Care offices earned Leader in Excellence, given to select local home care agencies that continuously rank the very highest in 15 or more quality metrics. Leaders in Excellence are in the top 4-5 percent of home care providers participating in the Home Care Pulse® Satisfaction Management Program. These offices received glowing reviews in caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Winners of this award also earned Provider of Choice and Employer of Choice.
  • 105 BrightStar Care offices earned the Provider of Choice award by providing best-inclass quality care to clients. From industry-leading employment standards to RN oversight on every customized plan of care, BrightStar Care is committed to the highest levels of quality and support.
  • 102 BrightStar Care offices received the Employer of Choice honor, reinforcing BrightStar Care’s dedication to providing a positive environment to its care staff. From hiring and training to continuing education and beyond, BrightStar Care ensures they have the best caregivers in the industry, ready to deliver care and support to clients.

See below for a full list of local winners.

As a result of these local achievements, BrightStar Care received two national honors: Home Care Pulse Endorsed National Provider and Best of Home Care Endorsed National Provider.

“At BrightStar Care, we believe that caring is more than just a job — it's a way of life. and we are so honored to be awarded with such recognition by Home Care Pulse — an organization dedicated to evaluating caregiver and client satisfaction.” said Shelly Sun, CEO and founder of BrightStar Care. “These accolades emphasize BrightStar Care’s dedication to providing excellent care and services – not only to our clients, but to our nurses and caregivers who work tirelessly. This is a testament of the exceptional franchisees and team members we have  across the board and could not be prouder to celebrate and share in their success.”

Earning recognition for its commitment to quality care is nothing new for BrightStar Care, who is the only national home care provider to earn the Enterprise Champion for Quality award from The Joint Commission each of the last five years. The Joint Commission is the nation’s oldest and largest standard-setting and accrediting body in healthcare that accredits some of the nation’s most well-respected health systems.

For more information on Home Care Pulse, please visit homecarepulse.com.

Leader in Excellence Local Winners

AZ - Tucson/Sierra Vista 
CA - Central Western Riverside County 
CA - Roseville 
FL - Jupiter/Martin County 
FL - Naples 
FL - Pompano Beach East 
FL - Port Charlotte 
FL - Venice 
FL - Wellington 
GA - Augusta 
GA - Marietta 
GA - St. Simons Island 
HI - Honolulu/Kaneohe/Kailua 
IL - Central DuPage-Wheaton 
IL - Tinley Park 
MD - Howard County 
NY - Central Westchester County 
OK - Edmond/Oklahoma City 
SC - Rock Hill 
TX - Laredo 
UT - Sandy/Draper 
WI - Baraboo 
WI - South Central

Provider of Choice Local Winners

AZ - Mesa 
AZ - North Greater Scottsdale 
AZ - Phoenix NW 
AZ - Tempe 
AL - Greater Mobile/Baldwin Co. 
CA - Chico 
CA - Conejo Valley 
CA - Dublin 
CA - Escondido/San Marcos 
CA - Escondido/San Marcos (HHA) 
CA - Huntington Beach 
CA - Roseville (HHA) 
CA - San Luis Obispo 
CA - Santa Monica / Marina Del Rey 
CT - Danbury 
CT - Hartford 
CT - West Hartford 
FL - Delray Beach 
FL - E. Volusia Co 
FL - Fort Lauderdale 
FL - Melbourne/South Brevard Co. 
FL - Sun City 
GA - Athens 
HI - Aiea/Pearl City/Mililani 
ID - The Magic Valley 
IL - Des Plaines 
IL - North Suburban 
IL - Springfield-Decatur 
KY - Northern Kentucky 
MA - Central Worcester Co 
MA - Danvers/North Shore 
MA - Norwood 
MD - Baltimore City/County 
MD - Baltimore County West 
MD - Bethesda 
MD - Easton 
MD - Rockville 
MI - Ann Arbor 
MI - East Lansing 
MI - Grosse Pointe/Southeast Macomb 
MI - Howell 
MO - Central St. Louis County 
NC - Cary 
NC - S. Charlotte 
NC - S. Greensboro 
NC - Wilmington and Brunswick County 
NV - Henderson 
NV - Reno 
OH - Centerville/South Dayton 
OR - Lane County 
PA - Happy Valley 
PA - North Hills/Pittsburgh 
PA - Stroudsburg 
SC - Greenville 
TN - Bristol 
TN - Chattanooga 
TX - Denton 
TX - Flower Mound 
TX - Friendswood 
TX - Frisco 
TX - Grapevine/Keller 
TX - Lubbock 
TX - Metro San Antonio 
TX - North Houston/The Woodlands 
TX - Rio Grande Valley 
TX - South Arlington 
TX - Sugar Land 
TX - West Austin/Lake Travis 
TX - West Houston/Katy 
VA - Charlottesville 
VA - Chesapeake 
VA - Fredericksburg 
VA - Gainesville 
VA - Richmond 
WA - Bellevue/Eastside 
WA - North Seattle 
WI - Appleton 
WI - Central Milwaukee 
WI - La Crosse 
WI - Racine 
WI - West Bend 
WV - The Mid-Ohio Valley ​

Employer of Choice Local Winners

AR - Little Rock/Hot Springs 
AR - North Little Rock 
AZ - South Greater Scottsdale 
CA - Conejo Valley 
CA - Coronado 
CA - Dublin 
CA - Escondido/San Marcos 
CA - Huntington Beach 
CA - Lafayette 
CA - Lake Forest 
CA - Pasadena 
CA - San Francisco/Marin County 
CA - San Mateo 
CA - Santa Monica / Marina Del Rey 
CA - Ventura 
CT - Norwalk 
CT - Stamford 
CT - West Hartford 
FL - Delray Beach 
FL - Fort Lauderdale 
FL - Ft. Myers 
FL - Kissimmee/Osceola 
FL - Pinellas N 
FL - Tampa 
GA - Athens 
GA- Cumming/Gainesville 
ID - Boise 
IL - Chicago 
IL - Elmwood Park 
IL - Gurnee 
IL - Kane County 
IL - Naperville 
IL - North Suburban 
IL - Springfield-Decatur 
IN - Lafayette 
KY - Northern Kentucky 
MA - Milford-Worcester 
MA - Norwood 
MD - Anne Arundel County 
MD - Bethesda 
MD - Rockville 
MI - East Lansing 
MI - Grosse Pointe/Southeast Macomb 
MI - Novi 
MN - St. Paul 
MO - West St. Louis County 
NC - Asheville 
NC - Cary 
NJ - Freehold 
NJ - Morris County 
NJ - Wayne 
NJ - Westfield 
NV - Henderson 
NV - W Central Las Vegas 
NY - North Shore Nassau County 
OH - Centerville/South Dayton 
OR - Lane County 
PA - Bethlehem/Easton 
PA - Happy Valley 
PA - Stroudsburg 
SC - Charleston 
SC - Greenville 
TN - Nashville-Green Hills 
TN - Sumner and Wilson Counties 
TX - Denton 
TX - Flower Mound 
TX - Frisco 
TX - Grapevine/Keller 
TX - North Houston/The Woodlands 
TX - Plano 
TX - Sugar Land 
VA - Fairfax 
VA - Fredericksburg 
VA - Williamsburg 
WA - North Seattle 
WI - La Crosse 
WI - Madison 
WV - The Mid-Ohio Valley