Our Nurse Case Managers are led by Diane Thorson (RN, MSN, & Director of Nursing). She oversees Phebe Johnson (RN) and Sandra Zavislak (RN).
Phebe Johnson | RN CASE MANAGER
How long have you been a Nurse? I have been working as a Registered Nurse for almost forty years. I graduated with honors from Indiana State University with my RN-BSN. Additionally, I am a member of the Hospice and Palliative Care Association. I have experience working in hospital, hospice, home health and private duty settings.
What experience do you bring to BrightStar Care®? Prior to coming to BrightStar, I worked in a variety of settings: hospitals, health center, hospice, in-home care. My experience in client case management includes: complete physical assessment of patients; supervision of CNAs, nurses and caregivers; and overseeing orientation and competency of new employees. As a Registered Nurse at CNS Home Health and Hospice for fifteen years, I conducted assessments and provided care for hospice patients in the Central Dupage County, Illinois area. Prior to working for CNS, I was a Registered Nurse at Geneva Hospital where I worked in med surg, epidemiology, and served as the relief head nurse.
What aspect of your job are you most passionate about? I am most passionate about our ability to meet people’s total care needs. This job is about more than meeting people’s physical needs and I enjoy being able to make a difference in the emotional and spiritual aspects of their lives as well. Furthermore, I am proud to be a part of a team that strives to deliver the highest level of care possible to our clients. Having worked for CNS for so many years, I am familiar with the Joint Commission standards and regulations that are required of our accredited BrightStar Care agency.
I provide A Higher Standard of Care for our BrightStar Care® clients by... Developing a meaningful relationship with the individual and their loved ones. By assisting our Director of Nursing with the orientation and competency of all existing and new employees, I’m also making more possible by ensuring that our high standards of care are upheld by our employees. In requiring this training of our employees, we are aiming to better serve our clients.
Sandra Zavislak | RN CASE MANAGER
How long have you been a Nurse? I’ve been in the Health Field for 27 years. I started as a Volunteer at Elmhurst Memorial Hospital in the Renal Dialysis Unit. A few years later I obtained my Certified Nursing Assistant credentials, and started in Home Healthcare and Hospice. I eventually earned my Degree in Nursing, building on my skills in Hospice, Home Health, and Complex Case Management experience.
What experience do you bring to BrightStar Care®? My clinical history includes volunteer RN at DuPage County Clinic serving Uninsured Residents, Complex Care Management for Adventist Midwest Management Services and Home Health/Hospice Nursing and Spanish Translator.
What aspect of your job are you most passionate about? I am most passionate about quality client-centered care and keeping families together through all stages of their lives. Nursing brings me great satisfaction in seeing families and friends rally around health education, their loved one’s care needs and improved quality of life. SEE and HEAR the person, not the diagnosis.
I provide A Higher Standard of Care for our BrightStar Care® clients by... A good conversation which is essential to quality home care. Trust is built when someone feels understood and empathized with. I strive to pay close attention during client conversations to collaborate on the best solution for their situation. This engagement is the key to focusing the care plan on the individual’s needs. I emphasize that knowledge-sharing increases client comfort and improves good health outcomes.