Each and every client success story lights the fire that inspires our team in DuPage County to provide a client experience that gives the individuals, families and organizations in our care more – more security, more dependability, more hope. From home health care to elder care to skilled home nursing, and beyond, the essence of BrightStar Dupage-Wheaton is the care we provide and the people we serve. If you have any questions or need a list of references, please call us at 630-260-5300.
August, 2019: “For me as her daughter, they were instrumental to my mom's well being. My mom has a colostomy bag that was a major anxiety point for her, and they did a great job handling it. They understood that it was a problem for her, and they treated her with dignity and respect. I think it was the compassionate care that caused me to rate them so highly. I've dealt with other home health agencies, and [the BrightStar Care team] were the easiest to work with. With others, I had to battle, but with BrightStar Care it was seamless. They were professional, compassionate, and responsive. I thought they did a nice job of transitioning to the Hospice agency when we had to switch. My mom sometimes would have a colostomy emergency, and they did well at getting out there to help her.” – D.S., Carol Stream, IL
July, 2019: “My husband lives in a memory care unit, and they go during the day to help him with the activities, take him for walks, take him outside, and help him be in the right place at the right time. It gives me confidence that he is content and well-cared for. The caregiver who is there the most is creative, patient, gentle, kind, soft-spoken, and positive. They are matched very well. I like the people that they are sending to be a companion for my husband and the quality of care.” – M.H. Carol Stream, IL
June, 2019: “The caregiver is Cuban, and my husband was a Spanish teacher, so they speak a lot of Spanish. It allows me to get out of the house. The BrightStar Care team knows what they are doing, understands my loved one, and they do a great job of matching. The care that we have chosen is to make sure he takes his pills, and to clean him up. Our caregiver is always on time. She comes in and is very happy. When Diane calls, she asks how things are going, they are always checking up to make sure everything is going okay. “– J.P., Glen Ellyn, IL
May, 2019: “We had a terrific girl that came and helped for two weeks and I saw her in action. She [Caregiver] would do everything. She would clean and help with my wife's baths and do some medical things for her. She was here for 4 hours a day, and she was working all the time. She would do dishes, cook, clean, and anything that we needed. She was very cheerful and sweet and very caring of my wife. She was like our daughter or something, and she was always wanting to do anything she could. We couldn't have been happier.” – V.G., Wheaton, IL
April, 2019: “I love the lady that answers the phones that does the initial intake because she is really nice. I like the nurse we are assigned to and the substitute that she had because they have been so kind and caring. They help by checking the medication, and checking up to make sure that my daughter looks okay. If there is an emergency situation, they are willing to go over to lay eyes or assist her if she doesn't feel well. The caregivers are very kind and very professional because they are medically trained. I am really happy with what they are doing. ” – J.B., Mother of College Student, Oklahoma
March, 2019: “They were more flexible with the care that is what my father needed. Most home care companies did not want to give him the care he needed. I haven't had one complaint. He says his place hasn't looked that good in ages. My father gets senior citizen Meals on Wheels, and I couldn't find the number. BrightStar Care called and told me who it was and who he needed to talk to. He is very happy, now. He loves being able to have someone there to talk to for a little. He is very social. I know he doesn't have dirty clothes. He is using the dishwasher more. The care team is extremely helpful.” – K.B., Glendale Heights, IL
February, 2019: They are compassionate and of a high quality. Our caregiver has a high standard of excellence. We had a caregiver that did not work out, and when we gave [BrightStar Care] feedback, they changed that. [The caregiver] is very punctual and is there every day, and he goes above and beyond to help. The caregiver has a kind heart and pays attention to detail. The Nurse Case Manager is great about keeping us informed of any changes in conditions or schedule. She made sure that [my uncle] had a good substitute when our caregiver had to leave town.– T. W., Niece of Client, Glen Ellyn, IL
February, 2019: For me, they help the most with communication. The caregiver adjusts her schedule on occasion to take her to appointments and lets me know what is going on when she is there. Even though it was difficult for my mom to meet new people, the caregiver took it really slow and my mom just loves her now. She goes to the store for my mom, makes her meals, and, most importantly, keeps her company. I know that the person that comes out to help my mom is excellent, communicates and helps out a lot. – D.P., Daughter of Client, Wheaton, IL
January, 2019: “My daughter has received services from the amazing Brightstar staff for the past 10 years. She requires transportation and assistance with errands in the community on a weekly basis. She has always been matched with warm and friendly caregivers who she relates to as friends. She always arrives home happy and feeling independent which is important to her. Most important to me is their ability to tailor services to my daughter's needs rather than the other way around.” – N.M., Wheaton, IL
December, 2018: “The [caregivers] who were assigned came on time, were competent, caring, thorough, and honest. They helped with washing her hair, made her tea, and if necessary they helped feed her. The gal put a nice design on her nails and called me to give me a voice-to-voice update even though that wasn't required. It's nice that someone called to check-in. ”– M.A., Adult Daughter, Wheaton, IL
November, 2018: “They engage [the client] and treat him respectfully and with dignity. They hold his hand as needed for further encouragement to go with them and maybe to remove him from an area. They have helped by just staying on top of things when I have needed to change things or needed the help.” – M.H., Spouse, Carol Stream, IL
October, 2018: “They know what the issues are, and they get it done. Other companies do not do what they say they will, but BrightStar Care does it exactly how they said that they would. My caregiver helps with my showering and laundry. She also helped with making meals, dusting, and doing the dishes. – J.S., Winfield, IL
October, 2018: “The [BrightStar] caregivers show compassion through their kindness and how they don't take [client’s] outbursts personally. The caregivers mainly offer companionship... are people to talk to, keep her safe, and direct her in different activities. They are well-matched by being able to adapt to my mother's needs and her mood.” – F.S., Daughter, Carol Stream, IL
October, 2018 - The professional integrity of care the BrightStar Care team brought to our family has been and continues to be life changing. The Certified Nursing Assistants are the navy seals and guardian angels of the home healthcare industry. We have a complex challenging set of circumstances and will face new health situations in the future with my parents. But with so much pain, suffering and despair going on in the world, there is an organization dedicated to doing good, shining light, and making a dent in the universe. This mission gives me hope not just for my family but for humanity. – Sushma Patel, Wheaton, IL
August, 2018 - "They are flexible and committed to meeting the client’s needs. The quality of care is really good. Based on the client experience, they reach out to check on service to make sure things are going well. They do this week after week and month after month. BrightStar Care frees me up to take care of my other responsibilities. I know that my loved one is in good hands." – L.W., Social Worker, Wheaton, IL
June, 2018 - "They are very responsive in scheduling, and we get good people. It certainly helped us out when we were in a tight spot. The Director of Nursing was wonderful in getting to know my mom, her needs, likes and dislikes. They contacted me with any type of development that occurred during the week that they need to check-in. For example, they called me this past week when they had to take my mom to the hospital. "
– J.Y., Carol Stream, IL
May, 2018 - "At BrightStar Care, they have compassion and great understanding of Alzheimer’s Disease. The know how to help out and what to do with my loved one. They are also very friendly. The caregivers really seem to care about my husband. They understand his disability and really work around it well. " – M.H., Carol Stream, IL
April, 2018 - "They were very engaged with [Client name]. They bent over backwards to accommodate us. I remember a couple times when we would step out of the room and walk back in, [the caregiver] was just holding her hand. That was just special for me.” – J.G., Lombard, IL
March, 2018 - "I appreciate [the caregiver’s] quiet, gentle approach that works well for my husband, and he is very compassionate. He has an “I will work with you and you with me” attitude. He is observant and reports things that he sees to me. I like that he prompts my husband with questions. He talks with him and doesn’t talk at him. He seeks cooperation in their conversations . " – R.V., Wheaton, IL
December, 2017 - "Our caregivers from BrightStar Care helped with my mother's wounds, blood pressure and heart rate monitoring, bathing and washing, and bandages. Our caregivers treated my mother like a person, they talked to my mother, and put her at ease." – A.V. Carol Stream, IL
December, 2017 - "It gave us a lot of peace of mind. [Caregivers from BrightStar Care] eased a lot of pressure that was on us. Everyone that I encountered through BrightStar Care was understanding and easy to get along with. I feel like they are passionate about what they do. I cannot think of one thing that BrightStar Care could have done better, I really mean that. It was a pleasant experience." - D.G. Bloomingdale, IL
November, 2017 - "It was important there was a bond between our BrightStar Care caregiver and the family. She was compassionate, she from the Philippines, and my mother was a foreigner as well. She never let my parents' accents get in the way of properly understanding them, and had good communication. She was also attentive to her husband as well, even though she was not hired to. She was very aware of everyone in the home. There isn't anything I would say BrightStar Care needs to improve on. I would never recoommend anyone else, they were better than anyone we had tried. They are true professionals that are compassionate and intelligent; we are eternally grateful." - J.T. Addison, IL
November, 2017 - "I can visit my father when I want to visit with him because of BrightStar Care. My visits with him are more enjoyable, and he feels independent. BrightStar Care is very reliable, and they pay attention to my dad's needs. I can always get a hold of them." - P.D. Lombard, IL
October, 2017 - "The [BrightStar] caregivers show compassion through their kindness and how they don’t take [client’s] outbursts personally. The caregivers mainly offer companionship...are people to talk to, keep her safe, and direct her in different activities. They are well-matched by being able to adapt to my mother’s needs and her mood." - F.S. Carol Stream, IL
September, 2017 - "I wouldn't be able to be in my house without the services from BrightStar Care. They are dependable, and we always have someone here even if our caregiver is sick. Everyone is friendly at BrightStar. The office staff keeps me informed about schedule changes and new caregivers. We are forewarned and prepared for each new caregiver." - P.J. Winfield, IL
September, 2017 - "BrightStar Care is really professional, they did a great job with the billing, and we love our caregiver. She helped a great deal with the stress that we had to deal with. We were well-matched with our caregiver because [BrightStar Care] came in and did an analysis of what we needed and then worked with that." - E. P. Wheaton, IL
August, 2017 - "BrightStar Care was wonderful because it allowed me to work when I didn't want to just leave my son with a babysitter. [BrightStar] is very convenient, and if my needs change, whether it is extra hours or something else, they will be there. Our caregiver was a positive experience for my son to help him to be comfortable. The caregiver was patient, and she was able to roll with the punches and not hold my son's behavior against him." - H.W. Wheaton, IL
April, 2017 - “I would recommend BrightStar Care because they are prompt and will meet a client's needs quickly, like they did for me. They also provided consistent caregivers.” - L.L., Carol Stream, IL
March, 2017 - “BrightStar's caregivers are very good and they are very personable.” - M.W., Warrenville, IL
February, 2017 - “BrightStar's caregivers were wonderful, on time, and very efficient. My mother was very happy.” - K.K., Bartlett, IL
February, 2017 - “BrightStar Care tries to help you in any way that they can. They go by your schedule and fulfill your needs.” - T.T., Bloomingdale, IL
February, 2017 - “BrightStar Care has given me the best caregiver that I can imagine. I have had her for two years, and she is always a good example for the agency because she thinks of me first.” - M.J., Carol Stream, IL
January, 2017 - “BrightStar has made our lives easier by being very helpful people around the house. The caregivers and nurses are good workers because they always go above and beyond. I would tell a friend that BrightStar does a good job, they are on time, and they are friendly.” - M.W., Wood Dale, IL
January, 2017 - “I appreciate that the caregivers are so personable and likable. They pay close attention to my needs. The caregivers are well-trained on providing individual care and are willing to meet any needs that I have. I would tell anyone that BrightStar has very capable people.” - F.V., West Chicago, IL
December, 2016 - “What I appreciate most about the services from BrightStar for my mother is that they can quickly change last minute details, and they quickly take care of things. The caregivers show extra care and concern for my mother by letting me know everything that is going on. They are very alert about her health and the caregivers always let me know if they notice anything that seems off. The caregivers hug my mother and are always going above and beyond.” - D.M., Winfield, IL
December, 2016 - “[Our caregiver] does a good job being loyal and dedicated to the patient. Nobody could be more compassionate with my wife than the caregiver I have. They have never missed a day in seven months.” - J.K., Wheaton, IL
November, 2016 - “The caregivers put in a lot of extra effort with taking care of my mom. They made sure to engage in conversation with her. The caregivers were always well-dressed and professional in their interaction with me and my mom. We needed someone that was fun, carefree, and strong enough to help my mom. We got the exact caregiver we needed. I was impressed with the fact that I didn’t have to worry about anything. I would tell a friend that I found BrightStar to be very reliable and I was quite relieved when they came to do the services.” - E.J., West Chicago, IL
August, 2016 - “I wish to express my profound gratitude to all those involved in BrightStar Care of Central DuPage. The BrightStar caregivers were professional, organized, diligent, empathetic and delightful to work with. They all created a personal connection which made my sister's life so much richer and enjoyable. I cannot praise them highly enough. Thanks to ALL!” - P.I., Glen Ellyn, IL
July, 2016 - “I can't say enough good things about the care my father-in-law received from all the BrightStar Care caretakers! They treated him with tenderness, compassion and professionalism." - C.K., Glen Ellyn, IL
May, 2016 - “BrightStar has been an absolute life saver for my family. Caring, thorough and agile. I can't say enough positive things about them.” - S.L., Wheaton, IL
April, 2016 - “Several families with loved ones who attend our adult day centers have used BrightStar of Central DuPage. All report that they are grateful for the professional, courteous, and knowledgeable staff that BrightStar provides for elderly family members in need of home care.” - N.B., Warrenville, IL
November, 2015 - “We've had nothing but positive experiences with BrightStar Care in Wheaton. I have to say, I feel calm leaving my mother in their care, even if I'm traveling overseas. I would definitely recommend them to anyone looking for in home care..” - M.T., Lombard, IL
August, 2015 - “My BrightStar Care Case Manager, Diane knows my Dad and dog so well. I have the whole community at BrightStar which makes me comfortable when I go to work.” - D.G., Bartlett, IL
July, 2015 - “I cannot say enough about D. (BrightStar Caregiver). She has endured much caring for my mother with advanced dementia. She is calm and professional and always ensuring my mother’s safety." - J.K., Itasca, IL
June, 2015 - “I would like to thank you for your care of my Mom… Your BrightStar Caregiver was wonderful, sitting and watching Westerns. Phoebe was really helpful in all the (Case Manager) advice.” - C.H., Glen Ellyn, IL
May 2015 - “Thank you for all the care and support you have shown our family these past several years. Mom loved the companionship and dedication of all the care-givers you provided; your commitment to serving the elderly is second to none. We will always keep you in our prayers.” - T.B., Winfield, IL
April, 2015 - “To all our friends at BrightStar Care - Thank you so much for your lovely card and kind words. He (Dad) could not have had better care and loved all of you. Your support was such a comfort to me, too.” - H.N., Glen Ellyn, IL
April, 2015 - “Phebe (BrightStar RN Case Manager), Thank you for providing such love and support thru your years as Mom’s case manager. It was so appreciated. “ - S.J., Lombard, IL
January, 2015- "I always appreciate the promptness and professionalism that I always find with BrightStar Care. As a matter of fact, just this morning I had a resident’s daughter stop me in the hall after she saw me talking with my BrightStar caregiver. Her dad just had a stroke and is at a rehab facility. She had just been told that next week he’ll come back to his apartment, but they are recommending full-time care. I gave her BrightStar Care’s information… I appreciate your love and care for my folks!" -S.B., Wheaton, IL
January, 2015 - "Thank you for giving me your undivided attention and compassionate ear last week. Your tender heart, sharp intellect, and caring spirit are true gifts from God. Thank you for your care with my father and now for my mother. You are a reliable, calming, lovely presence during times of great stress and emotional concern. You are a trusted professional. Thank you for all you do for my family and for all the families you serve." -J.H., Dupage, IL
December, 2014 - "Because my mother was so self-sufficient, hiring a CNA towards the end of her life was an extremely delicate matter. We needed the right person. We needed someone who treaded softly, respected her home and her things, and someone who was gentle without being condescending. S____ was all of those things and more. She was kind, compassionate, and steadfastly committed to duty. I absolutely know without a doubt that my mother received the best care at the end of her life, and for that, I will always be infinitely grateful." J.K.
November, 2014 - "I just wanted to say how excited we are about J___'s new nurse! She is so motivated and has already asked about how she can help with academics and participation. She has had experience working with a child with special needs in a school, so she totally understands that her role is to help with both the medical stuff and academics. BrightStar Care sent the perfect person!" B.G. & E.K., West Chicago
September, 2014 - "It was so incredibly thoughtful of you to be there for our family. You are a very special person." Love, The K_____ Family Wheaton, IL
September, 2014- "Please accept my sincere appreciation for the kindness and care provided by you and your staff for my mom. You were right about D____, she is a rock and an outstanding person that provided care and compassion for Mom and our family beyond our expectations. Thank you again." A.S. Wheaton, IL
August, 2014- "Just wanted to thank all the nurses & CNAs that took care of our Mom, . . . . . . All of the ladies were just wonderful and became like family. It was a great comfort knowing she was being so well taken care of. The flowers were just beautiful and added just the right touch to the Memorial. Thank you so much again." The . . . . . . . Family. Wheaton, IL
June, 2014- "Phebe (BrightStar RN Case Manager), Words cannot express how much I appreciate what you did for my family. My mom was S.T, you helped us manage the last week of her life, from bring her home to getting her to the funeral home after her death. You coming to the wake to support us even then was more than I ever expected. You are my families angel sent from heaven! May god bless you! " MB.R.
May, 2014 - "My BrightStar caregiver has been with me for five months and I am highly pleased with her services. She is a compassionate person who genuinely cares about my well-being and strives to meet all my health needs for a person who is quite elderly. Wish that there were more people in the world like her!" E.K. Wheaton, IL
May, 2014 - "Thank you for sending a wonderful caretaker for my daughter who just adopted a baby. With her expert care and tenderness, my daughter survived the difficult first days without the stress and anxiety. You made a perfect match, and we appreciate it. Thank you! We will highly recommend your services to others." P.F. Geneva, IL
May, 2014- "I cannot begin to express how anxious I was when I realized I could not take care of my mom with family help... Central DuPage Hospital came to the rescue when Dad needed special care, and they were there for mom ten years later. But the arrival of BrightStar the following year has proven to be a super bonus. The administration of care-helpers has become more secure and even on day when our best helper, S. (BrightStar Caregiver) had to go to the hospital, the BrightStar bosses proved their worth with personal attention to our needs. Thank you for backing me up so I can serve Catholic charities as a priest still on duty." W.W. Batavia, IL
May, 2014 - "All of the Caregivers were very helpful to my wife. They made sure she got her medication and kept her pain free. This was very important. They assisted hospice people when needed. Thank you." R.B. Bartlett, IL
May, 2014 - "R. (BrightStar Caregiver) did an excellent job taking care of our 20 year old special needs son while we were on vacation. He kept our son on schedule and actively participated with him during recreational activities such as bike riding and playing ping-pong. Everything was in good order when we returned. The Kitchen was in good order and the house was in good order. Our son enjoys spending time with R." B.H. Winfield, IL
May, 2014 - "We are so proud and blessed to have A. as my wife's caregiver. A. is very knowledgeable and professional while attending to my wife. I believe she has made it a personal goal to be able to see my wife walk again. A. works with her on every visit to build up her strength and stamina. We cannot say enough good things about A. and BrightStar to all our relatives, neighbors and friends. Keep up this good work and pleas give A. a raise. Thank you" T.S. Wheaton, IL
April, 2014 - "I want to offer my congratulations on being awarded the BrightStar Care Franchise of the Year for 2013. I know this award is well deserved for the care and services you company provides. I wish you continued success." R.B. Wheaton, IL