Meet our Team
Rampi Hijazin | Owner/Agency Director
As the owner and agency director, Rampi knows and understands the importance of provide top notch customer service and compassionate care to clients, families and business professionals in the community. She recognizes the need for leadership and support for her team and is responsible for the overall operations of the business. Rampi also works closely with individuals in the community and families to help find solutions for their needs.
Rampi has over 20+ years of experience in the senior living industry with her specialty in Alzheimer’s/Dementia. Rampi’s experience in senior living previously was primarily focused in Independent Living, Licensed Assisted Living and Dementia Care residences with her most recent efforts in the home care arena. Starting her career providing caregiving services at the age of 18 while attending college. She has worked her through the organization, learning operations from the ground up. Rampi has a Bachelor of Science in Biological Sciences from Wayne State University, a Masters of Business Administration from Wayne State University as well as a Masters of Science in Business Information Technology from Walsh College. Rampi has also attended the Erickson School on Aging Studies’ Executive Education Program with a concentration on Business & Strategy in Senior Housing and Care, Sales & Marketing, Management & Operations and Finance in Senior Housing and Care. She also has her Assisted Living Administrators License for the State of North Carolina. Rampi has also been actively involved with the Alzheimer’s Association‘s Michigan and Western Carolina Chapters, the Michigan Assisted Living Association and the North Carolina Assisted Living Associations, and the Nation Private Duty Association for the last few years. Rampi has enjoyed helping provide quality home care services in the Charlotte area to families and healthcare professionals. Rampi is currently on the only Dementia Dialogues Trainer in Charlotte, competencied through the University of South Carolina School on Aging. She also volunteers for the Alzheimer’s Association monthly running a local support group for families.
Lou Hijazin | Director of Operations
Witnessing Rampi’s efforts in the senior living industry for years and also hearing the many stories his own mother shared about her caregiving experiences over the years, gave Lou a new respect for individuals working in the healthcare field. With 15+ years as a small business owner, he knows what it takes to run a good business and the importance of providing good and timely customer service to clients. When the opportunity arose to become a part of BrightStar as the Director of Operations, Lou knew this was an opportunity he couldn’t pass up and eagerly looked forward to the challenges that would come with working in this new industry. He enjoys most being able to help families find a solution to their problems and knowing that the BrightStar team all gave 120% and have the same mission/goals for those that we serve.
Page E. | Branch Manager
Page is an alumni from University of North Carolina at Charlotte (Go Niners) where she obtained a Bachelors in Health Communications with a minor in Interdisciplinary Health Studies. Most of her career has been in recruiting and sales with an ambitious focus in financial management. Recruiting to her is defined as getting to know an individual’s personality and career inspirations, knowing these ambitions creates teamwork towards realistic goals. Also, she is a big fan of numbers which drives my motivation toward finance, mainly because numbers are a universal language. Healthcare is the primary passion, she has always admired healthcare professionals who can provide the highest standard of compassionate care. Her career path with BrightStar Care is to ensure she creates the best team possible for growth and individual care for families and loved ones. When she’s not crunching numbers or getting to know our new “BrightStars” she can be found cycling. Page is also a football junkie so if it’s on, she will most likely be eating pizza in front of the television rooting for the Panthers!!
Kayla D., RN | Interim Director of Nursing
Kayla joined our team as a returning field nurse and then shortly thereafter was promoted to the Assistant Director of Nursing and subsequently the Interim Director of Nursing position. She previously worked for BrightStar Care Charlotte years ago as Customer Care Manager and field C.N.A. She went back to school and got her Associates Degree in Nursing. Currently she is in school working on obtaining her Bachelors of Science in Nursing. Kayla’s passion is working with the pediatric population but don’t be fooled, she’s taking care of her fair share of adult clients too especially in the home care and hospital settings.
Kelli L. | Customer Care Manager
Kelli joins our team from a sister BrightStar Office in Colorado. She got into the healthcare field due to becoming a caregiver to help take care of her own mother who had cervical cancer and MS. She worked her way up from being a caregiver to getting into the management side of home care working for a Medicare Home Health agency and then BrightStar Care. She feels being a Customer Care Manager is a rewarding role because she’s becomes an extension of families and becomes a part of their family. Kelli is dedicated to providing quality care to our clients as if they are her own family member. Kelli has 2 children a 12-year-old son Jaquarion and 4-year-old daughter Zyambriel. When Kelli has a minute for herself to have fun, she enjoys reading and being outdoors.
Mary K., LPN | Customer Care Manager
Mary comes to us with a level of humor and positivity that brightens our office! Mary comes to us with previous experience working at CMC’s Emergency Department also well the NC Department of Corrections. She is currently working on going back to school and enrolling in the LPN to RN program to obtain her Associates in Nursing Degree with a goal of obtain her Masters in Nursing in the future. Mary loves to spend her free time with her nieces/nephews and godchildren in addition to rooting her on favorite football team, the Carolina Panthers.