Meet Our BrightStar Care of Charlotte Team
Rampi Hijazin | Owner/Agency Director
As the owner and agency director, Rampi knows and understands the importance of provide top notch customer service and compassionate care to clients, families and business professionals in the community. She recognizes the need for leadership and support for her team and is responsible for the overall operations of the business. Rampi also works closely with individuals in the community and families to help find solutions for their needs.
Rampi has over 20+ years of experience in the senior living industry with her specialty in Alzheimer’s/Dementia. Rampi’s experience in senior living previously was primarily focused in Independent Living, Licensed Assisted Living and Dementia Care residences with her most recent efforts in the home care arena. Starting her career providing caregiving services at the age of 18 while attending college. She has worked her through the organization, learning operations from the ground up. Rampi has a Bachelor of Science in Biological Sciences from Wayne State University, a Masters of Business Administration from Wayne State University as well as a Masters of Science in Business Information Technology from Walsh College. Rampi has also attended the Erickson School on Aging Studies’ Executive Education Program with a concentration on Business & Strategy in Senior Housing and Care, Sales & Marketing, Management & Operations and Finance in Senior Housing and Care. She also has her Assisted Living Administrators License for the State of North Carolina.
Rampi has previously been involved with the Alzheimer’s Association's Michigan and North Carolina, the Michigan Assisted Living Association, North Carolina Assisted Living Associations, and the National Private Duty Association. Rampi has enjoyed helping provide quality home care services in the Charlotte area to families and healthcare professionals. Rampi, pre-COVID, volunteered her time as a Dementia Dialogues Trainer in Charlotte community, competencied through the University of South Carolina School on Aging. She also has volunteered as a Alzheimer’s Association local support group facilitator for families.
Lou Hijazin | Owner
Witnessing Rampi’s efforts in the senior living industry for years and also hearing the many stories his own mother shared about her caregiving experiences over the years, gave Lou a new respect for individuals working in the healthcare field. With 15+ years as a small business owner, he knows what it takes to run a good business and the importance of providing good and timely customer service to clients. When the opportunity arose to become a part of BrightStar as the Director of Operations, Lou knew this was an opportunity he couldn’t pass up and eagerly looked forward to the challenges that would come with working in this new industry. He enjoys most being able to help families find a solution to their problems and knowing that the BrightStar team all gave 120% and have the same mission/goals for those that we serve.
Michelle B. | Customer Care Manager
Michelle's job is to be a liaison between our staffing clients and our staffing employees. We all know how challenging the healthcare field is right now so it’s really important to us to help support our community any way we can. If we can offer quality employment opportunities to individuals and help support healthcare businesses in the community get the staffing support they need, then it’s a win-win situation for all. It’s important to us that we send a good employee match to best support our staffing clients. Michelle welcomes our team to ask questions or to share what additional needs they might have. Michelle will routinely check in with our team members/clients to see how things are going, to make sure placements were a good fit and see how our services are going overall. Michelle loves to do quality visits with our clients and team members.
Keisha M. | Recruiter/HR Generalist
As our recruiter, Keisha helps us onboard and find the right team members to support our wonderful clients. She knows and understands how important it is to us, having team members that believe in our agency core values and beliefs. Keisha is dedicated and passionate about helping our team and families find the right team who truly represents our core values member. In her free time, Keisha is mom to an adorable 6 year old Isiah.
Maria C. | Recruiter
As our recruiter, Maria, also help us find the right team member to join our BrightStar Care family. She has experience with home care recruiting, onboarding and placement of new hires. Maria understands the important of having team members that live by our core values in order to provide quality care to our clients. She has a calming presence and is a great listener to our valued team members. Maria moved to Charlotte over a year ago from Miami and loves to spend time with her family and dog Teddy being outdoors, enjoying the lovely landscape of the Carolinas.
Osaka E. | Office Administrator
As our Office Administrator, Osaka is here to support our team be successful and keep our office going. She is dedicated and willing to assist the team as needed and helps with our employee retention focus. Osaka is a returning team member who left for school but wanted to return our BrightStar Care Family. Osaka has worked with the owners for over 7 years off and on.