Meet our Team
Rampi Hijazin | Owner/Agency Director
As the owner and agency director, Rampi knows and understands the importance of provide top notch customer service and compassionate care to clients, families and business professionals in the community. She recognizes the need for leadership and support for her team and is responsible for the overall operations of the business. Rampi also works closely with individuals in the community and families to help find solutions for their needs.
Rampi has over 20+ years of experience in the senior living industry with her specialty in Alzheimer’s/Dementia. Rampi’s experience in senior living previously was primarily focused in Independent Living, Licensed Assisted Living and Dementia Care residences with her most recent efforts in the home care arena. Starting her career providing caregiving services at the age of 18 while attending college, she had worked her way through the organization, learning operations from the ground up. Rampi has a Bachelor of Science in Biological Sciences from Wayne State University, a Masters of Business Administration from Wayne State University as well as a Masters of Science in Business Information Technology from Walsh College. Rampi has also attended the Erickson School on Aging Studies’ Executive Education Program with a concentration on Business & Strategy in Senior Housing and Care, Sales & Marketing, Management & Operations and Finance in Senior Housing and Care. She also has her Assisted Living Administrators License for the State of North Carolina. Rampi has also been actively involved with the Alzheimer’s Association‘s Michigan and Western Carolina Chapters, the Michigan Assisted Living Association and the North Carolina Assisted Living Associations, and the National Private Duty Association for the last few years. Rampi has enjoyed helping provide quality home care services in the Charlotte area to families and healthcare professionals. Rampi is also one of a few Dementia Dialogues Trainer in Charlotte, competencied through the University of South Carolina School on Aging who provides education to the professionals and other members of the community on Dementia. She also has volunteered as a facilitator for the Alzheimer’s Association, running monthly local support group for families.
Lou Hijazin | Director of Operations
Witnessing Rampi’s efforts in the senior living industry for years and also hearing the many stories his own mother shared about her caregiving experiences over the years, gave Lou a new respect for individuals working in the healthcare field. With 15+ years as a small business owner, he knows what it takes to run a good business and the importance of providing good and timely customer service to clients. When the opportunity arose to become a part of BrightStar as the Director of Operations, Lou knew this was an opportunity he couldn’t pass up and eagerly looked forward to the challenges that would come with working in this new industry. He enjoys most being able to help families find a solution to their problems and knowing that the BrightStar team all gave 120% and have the same mission/goals for those that we serve.
Solanki M., Recruiter/HR
Solanki joins our team with more than 5 years of experience in Human Resources. Besides, working in US, she has gained experince working in other countries like India and Canada as well. She started her career as a front office person and soon she realized she is a people-person and HR is the best path to be with people. She is acknowledged for her communcation, resolving problems, hiring the right fit and employee engagement skills. Solanki is committed to provide her best to our employees and management. Music is her passion and she loves reading books.
Kelli L. | Customer Care Manager
Kelli joins our team from a sister BrightStar Office in Colorado. She got into the healthcare field due to becoming a caregiver to help take care of her own mother who had cervical cancer and MS. She worked her way up from being a caregiver to getting into the management side of home care working for a Medicare Home Health agency and then BrightStar Care. She feels being a Customer Care Manager is a rewarding role because she’s becomes an extension of families and becomes a part of their family. Kelli is dedicated to providing quality care to our clients as if they are her own family member. Kelli has 2 children a 12-year-old son Jaquarion and 4-year-old daughter Zyambriel. When Kelli has a minute for herself to have fun, she enjoys reading and being outdoors.
Kim S., RN Nurse Manager
Kim joins our team with 28 years of nursing experience with the last 20 in a management role. She has experience in Medicare Home Health, Senior Living, Hospital and Quality Assurance roles. She committed to a higher standard of care to our clients and is an advocate of making sure field staff have the support and tools to be successful. Kim is a mother to a son and daughter and is a football fan. READ KIM'S FULL BIO CLICK HERE