Our People are Our Greatest Asset.
Every BrightStar Care employee is here because, to them, caring is more than just a job — it’s a way of life. Helping people is their passion. It’s what makes them truly shine. Because they know that, every day, they make a real difference by bringing more to life — more laughter, more time, more comfort, more support, more peace of mind.
To learn more about our caregiver screening practices, click here. Or, learn more about how we recognize caregiver excellence each and every year through our Caregiver of the Year program.
Does BrightStar Care of Conejo Valley screen their caregivers?
We do a complete background check that includes a federal and county criminal search which also includes searching a registry of sex offenders. We also pull a Motor Vehicle Report to check their driving record. Similarly, we do a 6 panel drug test at the time of hire and randomly thereafter.
If the results of any screening come back irregular, we do not proceed with the hiring process. We verify all state licensing and through the CA Dept. of Public Health. Lastly, we require a current tuberculosis test, physical and CPR card prior to working with a client.
What type of training is required and provided to the caregiver after employment with BrightStar Care?
We only hire experienced caregivers and more than 70% of our employees are CNAs or CHHAs with current licensure.
Everyone hired has at least 1 year of caregiving experience.
We typically hire about 10% of those who apply.
Upon hiring, all employees go through the BrightStar orientation.
Additionally, we provide in-service training days to reinforce our policies.
What type of licensing requirements are needed in home care?
Home care agencies are required to have a CA business license which you will find posted in our office.
We are committed to providing the best care and that is why we are currently in the process of securing our Joint Commission Accreditation. BrightStar is the only national home care franchise which requires the Joint Commission seal of approval.
Are your caregivers insured and bonded?
Yes. Every caregiver is a BrightStar employee. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.
Do I pay the caregiver or does BrightStar Care send out an invoice?
We invoice our clients on Tuesday of each week for the prior week. We do require a deposit equal to the first week of service which will be applied to the last week of service. You never have to pay caregivers directly and you will never be asked to pay an additional fee to any employee. BrightStar caregivers are our employees and pay all required federal and state taxes. Our caregivers are not independent contractors (1099).
Can your caregivers drive my mother to any appointments necessary?
Yes, our caregivers can provide transportation. Part of our screening process includes checking motor vehicle records and verifying current CA auto insurance.
Will I have a choice of who comes to my home?
We encourage your involvement in the decision-making process. You can be rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. However, you must be satisfied. We always try to accommodate any requests you may have for a change in caregivers (as allowed by law).
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