Kuulei she was on time and very attentive. Ask questions about what to do follow through on everything and did a nice job. Very pleasant communicated with my mom very well.
David Crist
Google Review
Charistine has been my dad's caregiver for over two years, and she has been wonderful since the very first day. She quickly mastered his routine, allowing them to work efficiently with minimal communication. Every morning, she arrives happy and ready to go. She is very competent. They share many interests, and nothing my dad asks for is too much for her. Charistine is one of the hardest workers I have ever seen. We love her and she is like part of our family.
Summer Windisch
Google Review
You might notice that I post quite a few reviews, here’s why:
I rarely need to speak directly with Conejo Valley BrightStar headquarters in Westlake Village, CA. Often several months will pass between us speaking together. However, I often feel like my personal caregiver or an office staff member has gone above and beyond the call of duty caring for me. In such cases, I like to express my gratitude by publicly recognizing the individual by posting a great review on Google or Yelp like the one below.
Personalized care is not inexpensive! And as a disabled Marine Corps aviator and combat veteran, I require a high level of care and have a long (but not difficult) daily routine that I expect to be done quickly and most importantly, safely. I have worked with BrightStar for my caregiving needs for over three years. Conejo Valley BrightStar’s owner, Karen, and her office staff, notably Sandra, Rose, and Heather have worked diligently (and a couple of times truly tirelessly – esp. Heather) to keep my life running smoothly. Which, is not always easy because anytime you work with people, sh!t happens; caregivers get sick, I need something extra, kids get sick, people take time off, there are holidays and birthdays, and everything else in life that happens. Under normal circumstances, this is not a problem. But when your life comes to a screeching halt, like mine does, without skilled caregiving, you need to work with a good caregiving team that’s not going to leave you high and dry on an important day, or any day for that matter, because every day’s important to me. Case in point:
I’ve been doing this a long time now, so trust me when I say that wondering if your caregiver will show up and bring their A-game is psychologically taxing and quickly leads to frustration, anxiety, depression, and anger. I have zero tolerance for mediocrity. However, I have had the good fortune to have Charistine as my caregiver for over two years. Since day one, she has been wonderful. She quickly mastered my routine to where now we can easily do what needs to be done with virtually no talking; leaving me to think about and focus on my day ahead. Charistine is a pro! Every morning, she arrives happy and ready to go. She’s flexible and competent, and should I need to make a change, she can easily and safely get the job done. We get along well, with many of the same interests, and nothing I ask for is too much or stresses her out. Charistine has been a Godsend for me and my family. She is one of the hardest workers I have ever known and an excellent reflection of the professionalism I have come to expect from BrightStar Conejo Valley.
Christopher W.
Google Review
My family has been working with Bright Star for over two years. They have been there for us through some of our most challenging times. Charistine joined us as truly a ‘bright Star’ and has taken exemplary care of my son. I will never overlook the impact her care and dedication has made on our family. Thank you, Charistine.
Carolyn C
I have been employed with Brightstar for 5 years now. Everyone is the office is welcoming, caring, understanding people. They all have played big parts in my life. I could’ve be the caregiver or person I am with out this amazing company.
Eileen Pirtle
Google Review
The Best Experience ever. Bright star has done everything they said they would do. My care giver Jacquelin is the Best care giver ever. On time as always and a warm smile always . Makes my recovery easier. Just love the company .
Gay Appleton-Shapiro
Google Review
Of course, it happens during the holidays!
Normally, I have two caregivers, but one took off to Mexico for three weeks, and my other one – my caregiver from BrightStar – suddenly became very sick. Had this happened during any other time of year, it might not be so bad, but I require a very high level of precision care that absolutely cannot be met by an average caregiver. Thankfully, I contacted BrightStar years ago for my caregiving needs. Their dedicated admin department, most notably Heather, has worked diligently and tirelessly to ensure my caregiving needs are seamlessly covered. To keep my anxiety in check, Heather has also kept me fully appraised, often well past normal working hours, of who is coming and when they will be arriving. Her outstanding work is allowing us to enjoy this holiday season.
Now, you’d be right to think that, under the circumstances, my care would be subpar – but you would be wrong. Dead wrong.
Case in point: BrightStar caregivers Eileen and Jesse stepped in/up to care for me – They have been nothing short of outstanding. In a single shift, they learned my detailed morning and evening routines including the safe and precise operation of my electronic wheelchair, electric Hoyer lift, and shower chair – complicated and none very intuitive – to care for me safely. While safety is paramount, efficiency is a close second. Why? Because I have a life to live, a family, and responsibilities, also the longer my caregivers take, the worse I inevitably feel when they’re finished – these directly impact my overall quality-of-life. Eileen and Jesse are not only quick, they require minimum input from me – continuously directing a caregiver and constantly repeating the myriad of tasks and small details quickly gets old and saps my energy.
Heather, Eileen, and Jessie’s monumental and selfless efforts have exceeded my expectations. Their dedication coupled with their reassuring, positive can-do attitudes, and always pleasant demeanor counts, in my book, as a Christmas catastrophe – averted!
Christopher W.
Google Review
Just wanted to pass on some praise for Stephanie Hernandez. She is outstanding and very sorry our schedules conflict going forward and we will miss her very much. My wife loves her wonderful care.
Just a later update (12/2024) to my original review we have a newer caregiver Olga Osuna that is just outstanding with warm and terrific care for my wife. She is just great. Great staffing BrightStar.
Phil Pausmer
Google Review
Destiny was my twins Caregiver for the day and she was absolutely wonderful.
Nicole Shamoon
Google Review
We had Timothy work with us at our facility and he was on top of his game! Great guy with a great energy and was ready to face whatever tasks.
Jon “FJ211” Munroe
Google Review