You’re looking at the very FIRST BrightStar Care agency of what has now become a nationally respected brand. We have a proud history of excellent service over the 15 years we’ve been in business! We opened our doors in October of 2002 and have been making our clients’ lives better each and every day since. In 2005 our success and reputation was SO good, we decided to become a franchise, and the rest is history.
Michael Hearn, MBA / Director of Operations
I joined BrightStar Care in September of 2017. After 7 successful years of profitable growth as General Manager of the Health & Safety Division with the American Red Cross of Greater Chicago, I tripled census and doubled revenues in 6 years as Agency Director with a National Home Care company in Lake County, Illinois.
My career-long track record is one of delivering outstanding service and exceeding expectations through dedicated, accountable and inspiring leadership.
I love being able to lead a strong operations, clinical and sales team at BrightStar Care Gurnee in making a truly positive difference every day for seniors and their families!
Jaclyn Webster, RN BSN | Director of Nursing
How long have you been a Nurse?
I have been a nurse for over six years, and have been in the healthcare field for 15 years. I received my Bachelors of Science in Nursing degree from the University of Wisconsin Oshkosh.
What experience do you bring to BrightStar Care®?
Prior to becoming a registered nurse, I worked as a CNA doing home health visits and live-ins, as well as working in various assisted and independent living facilities. I have also worked in HR and as a Staffing Coordinator for BrightStar Care. In the past six years, I’ve worked on skilled cases for patients that have needed 24 hour care in their home, executed flu clinics, and have participated in peer teaching. I’m licensed in IL and WI, am ventilator certified, have worked independently through the state of WI, and have worked for BrightStar Care. I have experience with the pediatric, young adult, adult, and senior community. I’ve been in the field as a CNA and RN for BrightStar Care and have worked in the office, giving me a seasoned idea not only of the individual needs of our customers and their family, but of our field staff as well.
What aspect of your job are you most passionate about?
I am passionate about people and being an advocate. I love hearing stories about individuals and really getting to know them, past and present, so the best care can be given. I am enthusiastic when it comes to teaching, be it patients, family, or staff. Everyone has a different style of learning, and I love to find creative, out of the box ways to enable understanding. I also have a passion for home health. Sometimes the scary and unexpected can happen, and when a person is receiving individualized care at home, they tend to feel more comfortable, which can facilitate healing, or give to a person more control and dignity in a situation they did not have control over.
I provide A Higher Standard of Care for our BrightStar Care® clients by...
Really listening and being flexible. I believe in doing what needs to be done so our clients are receiving the care and respect they need and deserve. If you have questions about how RN oversight works at BrightStar Care of Gurnee, or if want to speak with our Assistant Director of Nursing, please call us at (847) 782-8282.
Teri Krieger | Director, Sales & Marketing
I joined BrightStar Care in September of 2017. After 20 years of successfully building regions for start-up and high-growth tech companies, I took some time off to stay home with my young son. On re-entering the workplace, I knew that I needed my work to more closely reflect what I find to be most important in life: people and relationships.
BrightStar Care Gurnee seeks out best in class caregivers and employees who are smart, compassionate and committed to people-centered care. I am honored to be a part of the BrightStar Gurnee team and to have the opportunity, through my profession, to make a positive difference in people’s lives.
Christy McLean| Customer Care Manager
I joined BrightStar Care in October 2016 as the Customer Care Manager. I come to this position with 6 years of management experience and over 10 years of customer service experience. I know the importance of managing a great team to provide the best customer service that we can offer not only to our client but also to their family. I chose to come into healthcare after seeing how caregivers can care for a loved one when you might not be able to. I have seen firsthand how much it does help to have someone comfort a loved one when you are unable to do to life situations. I also know the importance of keeping someone in their home or in comfortable surroundings. My goal is to make sure I can do what I can to get the right fit for a loved one needing care.
Vanessa McCarten | HR Recruiter
I joined BrightStar Care in February 2017. My background is quite diverse and includes positions of increased responsibility and complexity in employee relations, health care and Occupational Therapy. BrightStar captured my interest due to its incredible rate of growth and because I share the company’s dedication to making a positive impact on people’s lives. I earned a bachelor's degree in Occupational Therapy in 2012 which has helped me understand the importance of adopting a holistic` and compassionate approach in every position I’ve held. As a Sensory Motor Coach and Program Coordinator I worked one on one with special needs children and young adults to help enhance their coping mechanisms and to increase their quality of life. I continued to develop my skill set by taking a position as an Account Manager in a privately-owned company expanding my experience in business and staffing operations while processing payroll and managing accounts for a diverse portfolio of clients including Fortune 500 companies. One of the reasons I have always been attracted to the medical field is that I was blessed with a sibling who has special abilities and needs. This inspired my educational choice as well as the career path I have chosen. It was a truly awe inspiring experience witnessing the positive effects that well trained and caring professionals had on my brother’s life and development. It is both professionally and personally rewarding to be part of the BrightStar team and to be providing world class quality care to our clients.
Diana Kuper | Accounts Receivable, Medical Biller, Coder
Xiomara Otero | Customer Care Representative
I joined BrightStar Care as a CNA in January 2015, with hospital, nursing home & assisted living facility experience. I am passionate about caregiving and helping others. I see every client as if they were my loved one, and strive to deliver the best care always. Now stepping into my role as Customer Care Representative I'm able to use my experience firsthand when it comes to understanding our clients and employee’s needs. I’m excited to be a part of the Brightstar Care Gurnee office and look forward to continuing to deliver a higher standard of care.
Sofia Hashmi | Team Lead, BrightStar Care at Spring Meadows
I joined BrightStar Care in February 2018. I started my career in retail sales and customer service. Over time I discovered that I value my relationship with my clients as they would always praise and appreciate me for going above and beyond for them. During this process, I was learning more about myself and decided to go into healthcare. I started with a vision to become a Registered Nurse while I pursued my education. I started from being a CNA where I have grown my experience over 8 years with Nursing Homes, Assisted Livings and Hospitals. While I worked as a CNA I pushed myself to make sure I listened to my patients and their families carefully for their needs as their voices mattered the most to me. This made me change myself from being just a CNA to CAN attitude CNA. This made my patients feel that they are at their vacation home away from their actual home. I have witnessed miracles where patients graduated from rehab earlier than their graduation date as my CAN attitude gave them hope and courage to overcome all fears and day to day challenges.
My purpose in life has changed after working with numerous Nursing Homes, Assisted Living Communities, Hospitals and Medical Groups. I now would like to work harder towards my ultimate long term goal to own my own Nursing Homes and Assisted Living Communities throughout the country where I am able to serve millions of patients with “One Healthcare from Family to Family”.
Questions about our home care team?
Please contact us online or call our Lake County offices at (847) 782-8282 and we'll be happy to answer them. BrightStar Care of Gurnee proudly provide Home Care and Support for Seniors, including 24 hour in home care, and support in independent and assisted living communities. We provide all levels of home care from companion services to Skilled Nursing. Medical Staffing, Home care, In-Home Skilled Nursing, In-Home Physical Therapy for pediatric, adult and geriatric patients, Companion and Personal Care for Elders with Alzheimer’s or Dementia. We also provide Home Child Care, Sitter and Nanny services for Children and Support for New Mothers. We Support Veterans and accept most Long Term Care Insurance benefits, provide Hospice care, Live-in care, CNA, Caregiver, RN, LPN, RN Supervision, Compassionate Care, and Compatibility Guarantees. We are an ALS Society partner, Alzheimer Association member, providing care for developmentally disabled and individuals of all ages with mental health and behavioral health diagnosis. Other services inlcude safe discharge and transportation from the hospital or rehab facility, Post Op care both short and long term, Pre Operation and preparation help and assistance, client monitoring for out of town family members.