Home care in Gurnee, IL

  • 1125 Tri-State Parkway
  • #700
  • Gurnee, IL 60031

Our Gurnee Care Team

Compassion, integrity, family, excellence, trustworthiness, accountability, and diversity at BrightStar Care of Gurnee

In Gurnee, the lifeblood of our business are the people who make it happen. Our office staff and caregivers work together day in and day out to deliver quality care and exceptional service 24 hours a day, seven days a week. Whether it's childcare, adult home care or skilled elder care, the people who make up Gurnee BrightStar are our greatest assets. But don't just take our word for it, see for yourself.

Michael Hearn, MBA / Director of Operations

I joined BrightStar Care in September 2017. After 7 successful years of profitable growth as General Manager of the Health & Safety Division with the American Red Cross of Greater Chicago, I tripled census and doubled revenues in 6 years as Agency Director with a National Home Care company in Lake County, Illinois.

My career-long track record is one of delivering outstanding service and exceeding expectations through dedicated, accountable and inspiring leadership.

I love being able to lead a strong operations, clinical and sales team at BrightStar Care – Gurnee in making a truly positive difference every day for seniors and their families!


Christy McLean| Customer Care Manager

I joined BrightStar Care in October 2016 as the Customer Care Manager. I come to this position with 6 years of management experience and over 10 years of customer service experience. I know the importance of managing a great team to provide the best customer service that we can offer not only to our client but also to their family. I chose to come into healthcare after seeing how caregivers can care for a loved one when you might not be able to. I have seen firsthand how much it does help to have someone comfort a loved one when you are unable to do to life situations. I also know the importance of keeping someone in their home or in comfortable surroundings. My goal is to make sure I can do what I can to get the right fit for a loved one needing care.

Vanessa McCarten | Customer Care Manager

Vanessa McCartenI joined BrightStar Care in February 2017.  My background is quite diverse and includes positions of increased responsibility and complexity in employee relations, health care and Occupational Therapy.  BrightStar captured my interest due to its incredible rate of growth and because I share the company’s dedication to making a positive impact on people’s lives. I earned a bachelor's degree in Occupational Therapy in 2012 which has helped me understand the importance of adopting a holistic` and compassionate approach in every position I’ve held.  As a Sensory Motor Coach and Program Coordinator I worked one on one with special needs children and young adults to help enhance their coping mechanisms and to increase their quality of life.  I continued to develop my skill set by taking a position as an Account Manager in a privately-owned company expanding my experience in business and staffing operations while processing payroll and managing accounts for a diverse portfolio of clients including Fortune 500 companies. One of the reasons I have always been attracted to the medical field is that I was blessed with a sibling who has special abilities and needs.  This inspired my educational choice as well as the career path I have chosen.  It was a truly awe inspiring experience witnessing the positive effects that well trained and caring professionals had on my brother’s life and development.  It is both professionally and personally rewarding to be part of the BrightStar team and to be providing world class quality care to our clients.

Reggie Miller| HR Recruiter

Reggie MillerI joined BrightStar Care of Gurnee in December 2015 as the HR Recruiter. I have just over 11 years of experience in recruitment and sales and have been fortunate to meet and work with some great people along the way. Most recently I worked in the Greater Milwaukee Area, operating in the IT and Engineering Space in a full-desk capacity which included prospecting, recruiting, account acquisition and maintenance, as well as contract negotiation. In the preceding 7 years my roles were spread out between branch management, sales, educational recruitment and training. Over the last 11 years I’ve been able to work in several different industry verticals, acquiring many skills I bring with me to BrightStar Care. I joined BrightStar in hopes of joining an organization that services some of the most vulnerable in our community. Since being here I have been blessed to be part of a tremendous team and a company that is greatly impacting lives for the better.

Brittany Hullum-Pettis, RN, BSN, MBA| Director of Nursing See Director of Nursing Bio

Jaclyn Webster, RN BSN | Assistant Director of Nursing
Jaclyn Webster
See Assistant Director of Nursing Bio

John Picone | Sales Manager 

I joined BrightStar in June of 2015. I have over 30 years of proven sales experience. My achievements have allowed me to travel a career path that quickly grew from a Territory Salesman to positions where I was leading companies to record sales. I worked for Abbot Laboratories, Allscripts Healthcare Solutions and Wonderlic, Inc. Whether designing new relationships with Executive Directors and Administrators, providing educational opportunities to the community, or meeting in the home to provide support at a time when families are in desperate need, I believe my success is a direct result of my commitment to developing open, honest and lasting relationships.

Questions about our home care team?

Please contact us online or call our Lake County offices at (847) 782-8282 and we'll be happy to answer them. BrightStar Care of Gurnee proudly provide Home Care and Support for Seniors, including 24 hour in home care, and support in independent and assisted living communities. We provide all levels of home care from companion services to Skilled Nursing. Medical Staffing, Home care, In-Home Skilled Nursing, In-Home Physical Therapy for pediatric, adult and geriatric patients, Companion and Personal Care for Elders with Alzheimer’s or Dementia. We also provide Home Child Care, Sitter and Nanny services for Children and Support for New Mothers. We Support Veterans and accept most Long Term Care Insurance benefits, provide Hospice care, Live-in care, CNA, Caregiver, RN, LPN, RN Supervision, Compassionate Care, and Compatibility Guarantees. We are an ALS Society partner, Alzheimer Association member,  providing care for developmentally disabled and individuals of all ages with mental health and behavioral health diagnosis. Other services inlcude safe discharge and transportation from the hospital or rehab facility, Post Op care both short and long term, Pre Operation and preparation help and assistance, client monitoring for out of town family members. BrightStar Care of Gurnee proudly provides senior care and child care to Lake County, including Zion, Waukegan, Liberyville, Mundelein, Lake Zurich, North Chicago, Antioch, and more in Illinois.