Our Staff at BrightStar Care® Gurnee

Our experienced and compassionate staff is dedicated to caring for your loved one as if they were family. Get to know our team.

  • Jackie Steiner

    Director of Operations
    I’m Jackie Steiner and I am the Director of Operations at BrightStar Care of Gurnee.I joined this incredible team in June of 2022, bringing over 20 years of operational leadership experience. I am primarily responsible for assisting the office team with day-to-day operations while providing support to our clients and field staff. I have spent most of my professional career in industries that focus on health and wellness, finding the greatest satisfaction in serving others.I am proud to work for a company that strives to meet the needs of our clients and families with the highest standard of care and professionalism. There is nothing more exciting than meeting new people, hearing their stories, and being inspired. When I am not working, I enjoy being outdoors and listening to live music, but most importantly, spending time with my son, boyfriend, and our families.
    Jackie Steiner
  • Greg Fitzgerald

    Business Development Manager
    My personal experience of supporting my siblings with the care for our father with Dementia and my admiration for my wife and her selfless Nursing career of 30 years led me to Brightstar. My professional career has had both Leadership and individual contributor roles. I have worked in several different industries, as such often companies publish core values or pillars that the company should model after. Through the years I have never been a part of something where every action reflects the core value. I am thankful to be a part of an enterprise that wants to “do the right thing.” My goal is to steward the Brightstar solutions to every reach of Lake County. Part of my passion has been coaching youth sports and giving of myself to make young people better each time I can.
  • Adriana Elizalde

    Customer Care Manager

    I am Adriana Elizalde, I am the Customer Care Manager at BrightStar Care of Gurnee. I am honored to have become a member of this wonderful team as of September 2022! My goal is to help us achieve our core values, from the hiring process to keeping our clients and their families happy and supported.
    Outside of this amazing team, I have 2 wonderful dogs that keep me busy and laughing! I love spending time with my husband and family, whether it’s at family gatherings or just a Monday afternoon. One of my hobbies is working on my Cricut machine and creating different arts and crafts projects.

    Adriana Elizalde
  • Jillian Houtz

    Field Specialist

    I'm Jillian Houtz and I discovered my passion for elder care by chance after a close family member was diagnosed with Parkinson's Disease. Having been previously called to the medical field, I took a leap of faith by leaving my career as a research biochemist for the biopharmaceutical industry to pursue my passion. With my heart as my guide, my journey brought me directly to BrightStar Care of Gurnee in February of 2024. In my duty as a Field Specialist, I strive to deliver our clients the highest quality of care that I provide for my own loved ones, taking special care to treat them with the dignity that their years have earned. A major part of this goal is providing personalized on-the-job training to the newest members of our caregiving team, ensuring that they have both the practical skills, and the confidence required to fully embrace their role. When I'm not in the office, I can usually be found in a kitchen either cooking or baking, and I try to demonstrate my culinary skills for our clients at every opportunity. If you can't find me in the kitchen, there's a good chance I'm bothering my cat - in fact, you might just hear her in the background of phone calls outside of business hours!

    Jillian Houtz
  • Jen Norrid

    Area Vice President
    Since joining BrightStar Care in 2011, I have had the opportunity to serve in a variety of roles, each deepening my commitment to providing a higher standard of care and peace of mind for our clients and their families. I am passionate about fostering a supportive team environment where our caregivers and nurses feel valued. By supporting those who care for our clients, we ensure they continue to provide the exceptional care our clients deserve.
     
    Jen Norrid

Our Caregivers and Nurses

Our team of care professionals thoroughly screened and trained to provide the highest quality care to your family or your patients. Learn more about our compassionate and trustworthy nurses and caregivers.


Contact Us

Please contact us today to schedule a complimentary consultation or call BrightStar Care Gurnee at 847.782.8282.

Contact Us