Empowering People to Live Their Best Lives

I am so incredibly grateful for BrightStar Care and the support they provided during one of the most difficult times in our lives. My 94-year-old grandmother, fiercely independent and determined to remain in her mobile home, was in hospice care and living alone. Thankfully, my job allowed me some flexibility, so I was able to attend her hospice appointments and help with her daily needs—all while maintaining a 40-hour workweek. But as her condition progressed, her medical needs became more complex, and even the hospice nurses began expressing concern about her being alone. One Monday morning, I arrived at her home and found her on the floor. She had slipped off the couch and couldn’t get up on her own. That was the moment I realized she needed more care than I could provide by myself. When I called BrightStar Care, they quickly scheduled a visit for the very next day. A nurse came to the trailer to assess her needs, including managing her medications. I felt an immediate sense of relief knowing that, moving forward, she would have 24-hour care. Her first caregiver, Becky, was compassionate and attentive. I felt reassured knowing someone was there for my grandmother at all times. The next morning, I received a call from the supervising nurse at BrightStar, letting me know that Becky had noticed my grandmother had developed hives from one of her medications. Without hesitation, Becky had contacted the nurse in the middle of the night and coordinated with the hospice team to have the medication changed—all while I was asleep. It was comforting to know that she was in such capable and caring hands. BrightStar caregivers also kept a detailed notebook in the trailer, recording notes at the end of each shift. This thoughtful practice allowed me to stay updated on her condition and care, even when I couldn’t be there in person. When it was time for my grandmother to transition to the Pete Moore Hospice House, the caregiver on her final shift at home, Devon, went above and beyond. She made sure she was comfortable, helped manage her medications, and gently cared for her with such kindness. Though she was no longer responsive at that point, Devon quietly stroked her hair and offered her sips of water with a sponge, while I gathered her things for the move. I cannot thank BrightStar Care enough for the peace of mind they gave me and the dignified, loving care they gave my grandmother during her final days. Knowing she was never alone made all the difference.

Kristine CNA T was so very helpful to me when I came home after surgery and hospital care. She helped me address my issues on how to move through our home and how to safely take a shower. We would give Kristine our highest compliments. She is kind and so very helpful. ❤️

Tenzin was so kind and gentle with my sister. She was calming when needing to help her remember what she needed to say, and helped her to sleep. It is a stressful situation when a patient loses memory and has other trauma and related scarcity issues. She was a godsend.

Brightstar Care was the only agency after talking to several other agencies that I felt I comfortable working with that met all my needs to have 24/7 post surgical care after a bilateral total knee replacement surgery. Day or night ,the caregivers who attended to my medical and non-medical needs were attentive, positive, willing to learn, and compassionate. My recovery wouldn’t have been so rapid if I hadn’t made the decision to hire the Brightstar Caregivers. Thank you to Anyelo, Rebeca, Dexter, Marisol , and Lauren.

I want to recognize the entire staff at Brightstar for becoming an important part of my family through the long extended care of my husband, Steve. Steve suffered from an incurable and progressive form of M.S. As his needs changed, I could always depend on the staff at Brightstar to provide the best care for him. I especially thank : Jennifer for running her company with the highest standards and taking a personal role in all of her clients and their families. Tonya Koeppel: For providing nursing information and answering my medical questions taking a lot of worry off of me. Dan Edward’s: Always compassionate and so eager to do his best. Dan helped me after Steve passed getting things in order such as taking down a curtain in the bedroom and removing the lock from our front door. Little things that meant so much to me. Kristine Thursday: Who was so professional in attending to Steve’s needs and also giving me emotional support. She attended Steve’s memorial service which meant so much to me. Sarah Bennett: Sarah brought so much positive energy into our home and always attended to details. Her medical knowledge and quick thinking insured transport and immediate admittance to Riverbend Hospital during a critical time. She also loved our kitty, Opie and became a part of our family. Melissa Ward: Along with office duties at Brightstar, Melissa also was a caregiver to Steve. Her calm and professional manner always gave me a secure feeling that Steve was being well cared for. She always answered questions and returned calls promptly McKenzie Dunn: McKenzie was with us for a short time, but then we met again at Riverbend Hospital where she worked as Steve’s CNA. She gave him extra care and ensured that Steve’s needs were addressed promptly and that he was comfortable. She also provided me with answers that helped me through a difficult time. Maria Contreras: Maria was an excellent care giver and had the ability to foresee any treatment needs that Steve might have been developing. She was observant and always stayed on top of any medical needs Steve might have. She too became a part of our family having my daughter take a picture of the three of us which I will always treasure. And finally, Audri Deleonguerteto-Bowditch who worked tirelessly in the Brightstar office as a scheduler making sure a caregiver would always be at our front door in the morning to help Steve. Life presents itself with constant change, difficult decisions and adaptations to what we could never imagine as our future. Thank you Brightstar for making this journey a little easier. Love to all, Julie Knebel

BrightStar Care helped my grandmother feel safe and cared for in her final days. They gave our whole family peace of mind and let us sleep easy at night knowing they were there. We all especially enjoyed Marisol (SoSo). She was easy to be around, knew when to come check on my grandma and when to give us all space. One of my grandmas final words was “thank you soso!” Even in her dream state. Alice (Al) also brought us all comfort. Her heartfelt knowledge of how to maneuver my grandma and her kindness is something I will always remember. I appreciate those two so much!

Brightstar was able to get us folks quickly after pops broke his arm and needed 24 hour care. All of the care givers so far have been helpful like Breana H. who is keeping my dad company and making sure things are tidy all while being happy, cheerful and professional.

We really appreciate Brightstar caregivers who helped us care for my mom in her final month. We all especially liked Marisol. Her calm and skill with transferring and bathing tasks, made my mom feel comfortable and safe. Her friendly conversation was enjoyed by not only my mom, but also all the generations of my family who were there for visits, and we also appreciated the intuitive way SoSo knew when we wanted to have private family space. And she is experienced enough to give us good information about caring for our loved one as things progressed. Having SoSo care for mom gave us a lot of comfort. Thank you Brightstar!