A great company to work for! They’re extremely understandable about your own personal schedule so working around it won’t be a problem. I had great experiences with all of the clients I worked with, if I had to choose a favorite I just couldn’t because they’re all so wonderful. I would love for the agency to implement a customer service training class for all employees so that all of their clients will have the same wonderful experience as I have had with the clients. All it takes is a smile and to just be nice and your clients will be easy for you.
I recommend Marilyn C. Employee of BrightStar,
be recognized as an excellent worker.
Brightstar is a Homecare Service. and as a recipient/client I have experienced firsthand her services that 1) makes my ADL's comforting. 2) made me feel stress free, 3) willing to do duties that need to be done without any supervision from me.
All this is done with a smile and willingness to help. Marilyn is #1
Hope Rocket is a excellent home caregiver. She arrives on time and she attends to her patients in a very caring, positive manner
We are very fortunate to have the same caregiver each day. In the beginning it was difficult because they sent someone different each day...Moms caregiver Toni is very attentive to her. Thank- you Toni
After switching from another local homecare agency for IV therapy, I've been extremely happy with the care I've received with BrightStar. I've found a great nurse & friend in Rebekah!
It can be difficult having someone in your home (when you're not feeling well especially), however I feel like she's family. Everyone I've had thru BrightStar has been on time, kind & professional.
I would highly recommend physical therapist, Karen. She was very good and professional. I feel more confident after my injury.
We have been clients of BrightStar West Lake County for over 15 years. I cannot say enough about the owner, the office staff, the nurses, and the caregivers. IThcommunication adtge personal
Our family had a phenomenal experience with BrightStar Highland. We were seeking companion care for our 103 year old grandmother. She was hesitant to have someone in her house and was reluctant to make the change to have some help in the home. BrightStar made the caretaker match (as well as the scheduling and billing) a seamless process. Once the care takers came in, my grandmother bonded with them quickly and acknowledged she had need the help. Similarly, my mother had been the primary caretaker for my grandmother, and having the BrightStar team removed a big weight from her. So it truly was a “win win”. As my grandmother declined in health, we increased service to 24/7 and BrightStar supported us the entire way. If you are in need of elder care, I would highly recommend BrightStar Highland
We are so grateful for the care and help provided by BrightStar. When company owner Jean first came out to meet our parents, she took the time to listen to their needs and fears. The caregivers that she sent were a perfect fit.
It is important to be clear about what tasks should be completed and how best to help in each situation. We did this and we were not disappointed. My parents looked forward to the extra help and we felt better knowing BrightStar was providing a safer, calmer environment.
With any caregiver situation, communication on both sides is key.
Thank you to all at BrightStar.
The people at BrightStar, Highland, IN are very responsive and capable. I made a call to inquire about the nature and cost of their services, and received a home visit the same day from Jean Overla, who runs the service. The next day we were visited by a nurse, and we had our first helper within 48 hours. Our family has used some other services and the employees just weren't as well trained or experienced as the people working for BrightStar. Our first priority was bathing assistance, and in the past, we had to explain how best to do this. BrightStar employees immediately stepped in and knew just how to make the process safer and easier. It inspired confidence. We have had several helpers from the agency. They have all been kind and helpful and competent. The person who works for us most regularly is Erin -- and we feel like she has become a friend. Not only does she take good care of my sister, she breezes in with energy and cheerfulness and lightens the mood in our house!