BrightStar Care of Carlsbad provides best-in-class home care services

BrightStar Care of Carlsbad Recognized as One of the 100 Best Home Care Agencies in North America

February 13, 2023
Dan Sweiger
BrightStar Care of Carlsbad Recognized as One of the 100 Best Home Care Agencies in North America

Carlsbad, CA – BrightStar Care of Carlsbad announced today that it received four 2023 “Best of Home Care” awards: Leader in Excellence, Provider of Choice, Employer of Choice and Top 100 Leader in Experience.  These awards are based on customer and employee satisfaction scores gathered by Home Care Pulse (HCP), an independent satisfaction research firm.

The Top 100 Leader in Experience Award is the highest recognition awarded by HCP and is only awarded to 100 best home care businesses in North America. Recipients must consistently rank among the very highest in 10 or more quality metrics. As a Top 100 Leader in Experience Award recipient, BrightStar Care of Carlsbad is recognized among the very best home care providers.  There are over 11,500 home care providers in North America.

This accomplishment demonstrates BrightStar Care of Carlsbad’s dedication to excellent care and quality improvement. To qualify for these awards, 10% of BrightStar Care of Carlsbad’s clients and employees were interviewed each month by HCP. Over a 12-month period, BrightStar Care of Carlsbad received top client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees, as well as quality benchmarks from HCP, the BrightStar Care of Carlsbad management team set goals to reach the highest level of Experience possible.

“My husband and I started our company with a passion for helping people.  Our core values drive everything we do, and the result is a team that truly cares about our clients and their families with our whole heart, says Susie Sweiger, Executive Director.  “We are humbled by this recognition and eternally grateful to our entire care staff for their compassion, professionalism and dedication.”

The Best of Home Care Awards highlight the top-performing home care businesses in the nation. HCP believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“At HCP, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Todd Austin, President of HCP. “When we see agencies like BrightStar Care of Carlsbad that have so effectively provided outstanding care and employment experiences, we know we’re on the right track. BrightStar Care of Carlsbad has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”

To learn more about BrightStar Care of Carlsbad’s commitment to the highest quality home care, visit or call 760-448-1021.


About BrightStar Care
Based in Chicago, BrightStar Care is a national private duty home care and medical staffing franchise with over 360 locations which provide medical and non-medical services to clients within their homes, as well as supplemental care staff to corporate clients. BrightStar Care franchise locations across the country employ over 16,000 caregivers and over 5,700 nurses who play a unique role in overseeing the care for each individual client. BrightStar Care of Carlsbad is owned and operated by Dan and Susie Sweiger and is one of BrightStar Care’s highest performing locations.  They have received numerous accolades for the quality of their services including finalist for the highest award conferred by the Better Business Bureau, the “BBB Torch Award for Ethics,” BrightStar Care’s “Top Customer Satisfaction” award two years running, and finalist for “Carlsbad Business of the Year.”  Additionally, their nursing director, Tina Seever, was named BrightStar Care’s 2022 “National Nurse of the Year.”

About Home Care Pulse
HCP leads the home-based care industry in experience managementtraining, and reputation management. Through its Care Intelligence Platform, HCP empowers providers in home care, home health, and hospice to attract and retain employees during workforce shortages. HCP also conducts the annual Benchmarking Report, the most comprehensive survey of providers in North America, and administers Best of Home Care awards to agencies that achieve best-in-class satisfaction scores.  For more information, visit