Our Staff at BrightStar Care® Carlsbad

I manage all aspects of office operations from recruiting to scheduling, billing, payroll and customer service.

I hold a bachelor’s degree in developmental psychology, and I’ve worked my whole life to improve the lives of those in the community I serve.  I’ve been an educator, mother, Girl Scout Leader and volunteered my time to help those in need.  My journey into home care began when my father suffered multiple strokes.  He needed intense care for months, and there was no one to even help us understand what our home care options were.  I learned a lot from supporting dad and helping to plan and implement his care. Helping support and guide others through that stress and confusion is now my calling.

When a health crisis occurs, it's common to feel overwhelmed and unsure.  I can help you navigate these unfamiliar waters.  I'm well connected in the North County healthcare community, and I'm happy to help you find answers, access helpful resources, and connect you with experts from a variety of fields.  I also support the healthcare community through participating in The National Aging In Place Council, San Diego Dementia Consortium, Alzheimer's Association, and more. 

I have a bachelor’s degree in communications, master’s degree  in business, and I’ve spent 20+ years leading marketing in Fortune 500 companies.  My specialty is focusing the organization on a higher purpose to deliver something much more meaningful than just the products & services we sell.  Much of my experience comes from the world of hospitality, where I developed a passion for outstanding customer service experience.  When Susie’s dad had his medical issues, I realized I could apply my skills and passion to providing a truly higher standard of care in home.  Now I wake up every day focusing on how we can make a real difference in the lives of all we serve.  Helping others is my privilege and our calling.

What expertise and experience do you bring to BrightStar Care?

I’ve been a nurse since 2018. I bring expertise in building strong relationships with clients and their families, understanding their individual needs, and ensuring they feel supported and cared for. I also bring a strong understanding of what quality care should look like and the importance of clear communication, attention to detail, and follow-through. Most importantly, I bring a client- and family-centered perspective that helps me recognize opportunities to improve the care experience and ensure we are consistently delivering the highest level of service.

What part of your job are you most passionate about?

I’m passionate about meeting new clients and their families and being welcomed into their homes. It’s a special privilege to witness the love and dedication families have for their loved ones. Seeing that firsthand fuels my passion for making sure we provide the highest quality of care possible. Knowing that our work can make a meaningful difference in the lives of our clients and their families is what motivates me every day.

What are three unique strengths you bring to BrightStar Care?

1. Building genuine relationships —I connect naturally with clients and families, making them feel heard, valued, and cared for.
2. A strong eye for quality —You don’t just want care to be provided; you want it to be exceptional. I pay attention to the details that make a real difference for clients and their families.
3. Compassion paired with purpose — I’m motivated by seeing the love families have for one another, and that personal connection fuels me to advocate for the best possible care and experience.

I coordinate our care services in collaboration with our clients, families, team, and other care partners to ensure the highest quality and most reliable in-home support services, excellent communication, and the highest levels of satisfaction throughout the entire process.  I support our mission to be the most accessible, and most supportive, home care agency for everyone in Coastal North County:  Carlsbad, Oceanside, Vista, Bonsall and Fallbrook.

Estefania joined our team in 2019 as one of our very first CNAs. From the beginning, she stood out for her compassion, reliability, and exceptional care — earning consistent praise from clients and families alike. Her dedication and strong work ethic led to her well-deserved promotion to Client Care Manager.

In her current role, Estefania does the scheduling, maintains communication with both clients and caregivers to ensure satisfaction, assists the Director of Nursing on the skilled care side of our company, and conducts in-person interviews for new team members and more. She brings valuable experience from working in facilities in independent living, assisted living,  memory care settings and also in home care. 

Her outstanding organizational skills and attention to detail have been instrumental in helping our company achieve perfect scores on Joint Commission and licensing reviews. Estefania’s leadership, care, and commitment make her an essential part of our team.

I work with Stephanie to coordinate our care services in collaboration with our clients, families, team, and other care partners to ensure the highest quality and most reliable in-home support services, excellent communication, and the highest levels of satisfaction throughout the entire process.  I support our mission to be the most accessible, and most supportive, home care agency by managing the schedule and supporting our field-based care staff.

Megan came to us with a wealth of caregiving experience and strong organization skills, and having been in the field helps her coordinate very effectively with everyone involved.  She comes from a military family, including her husband who is in the Marine Corps.  Her mom was a nurse, and watching her care for people inspired Megan to pursue a career in healthcare so she could help others too.

I oversee every aspect of the employee experience — from recruiting and hiring top-tier caregivers to onboarding, credentialing, payroll, benefits, and staff development.  I’m dedicated to building a compassionate, high-performing care team that reflects our BrightStar values.

In addition to managing HR and recruiting operations, I play a key role in ensuring compliance with Joint Commission and California state regulations related to HR, emergency management, and workforce readiness. I also support the Client Care Management team with staff coordination, scheduling, and performance oversight, helping to maintain seamless care for clients and families across North County San Diego.

I graduated from the University of California, Berkeley with a bachelor’s degree in psychology, and I bring a thoughtful, people-centered approach to leadership and team culture.  Alongside my parents, Dan and Susie, I take pride in continuing our family’s mission to make a meaningful difference in people’s lives.