#1 RATED HOME CARE AGENCY IN CALIFORNIA!

In-Home Care for Carlsbad and Coastal North County

I cannot say enough good things about BrightStar Care and the people who care for my dad. My dad is 94 years old, homebound, and an Army veteran who served during the Korean War. He uses a wheelchair and a walker in the home and needs assistance with his daily activities. The VA provides his caregiver services through BrightStar, and from the very beginning, our experience with this agency has been exceptional. Even the agency owner was personally involved when we first started services, which made us feel that my dad’s care truly mattered. Ciara is one of my dad’s caregivers, and she is wonderful with him. She is kind, patient, attentive, and listens to him. She helps him shower and dress, prepares his meals, and makes sure he is safe and comfortable. Just as importantly, she takes the time to let him enjoy the things that still give him independence and pleasure. She takes him outside where he can feed the birds, blow off or wash down the patio, go out to his shed, and enjoy his hobbies. She also listens when he reminisces and wants to share his stories. At 94, those things matter. Lizet is also wonderful with my dad. She treats him with kindness, patience, and respect and makes sure his personal needs are taken care of while also allowing him to do the things he is still able and wants to do. She assists with his showering, dressing and meals, makes sure he has fresh ice water and is wearing his PERS emergency button, and pays close attention to his safety. She also listens to his stories and interacts with him in such a positive way. Both Ciara and Lizet go beyond just his personal care. They do his laundry, change his bed linens, make his bed, empty his trash, and prepare his breakfast and lunch. They also make sure my mom is comfortable and doing well. They fit into our household beautifully and interact very well with me, my husband, and my husband’s caregivers. Having caregivers come into your home is very personal, and having people you trust and feel comfortable with makes an enormous difference. I also want to recognize Megan, the Client Care Manager, who manages and coordinates my dad’s caregiver services. Megan is kind, approachable, responsive, and extremely good at what she does. I have needed to make changes to my dad’s regular schedule and have also used his VA respite-care benefits. Megan understands the VA requirements and has been able to coordinate his care while making sure the services meet those requirements. Knowing that Megan is overseeing things gives me tremendous peace of mind. Finally, I want to recognize BrightStar Care as an agency. From our very first experience with them, they have shown us what a quality home-care agency should be. They have provided my dad with excellent caregivers, excellent coordination, and people who genuinely seem to care about the person they are serving—not just the hours they are there. For a 94-year-old Korean War veteran who wants to remain safely at home, that kind of care means everything to our family. We are extremely grateful for Ciara, Lizet, Megan, and the entire BrightStar Care team. I would highly recommend this agency to any family looking for dependable, compassionate home care.

BrightStar provides extraordinary caregivers for my wife. Both of our principal caregivers, Latoya and Estrella, are highly skilled, caring, kind, and proactively helpful. If neither of them is available on a given date, BrightStar's excellent scheduler, Megan, works diligently to find a substitute; all of them have been terrific. I used another agency before BrightStar; they were good enough, but BrightStar is far better.

Megan Hobbs was so helpful in arranging outstanding home care for my husband while I was able to take a few days of R&R. He had two outstanding care ladies, Ali and Nicole, who both were 5 stars every day.

Brightstar has helped me tremendously with the process of accessing my Long-term care insurance coverage benefits. I have had quite a steep learning curve but Susie & Megan have been very patient with me. Beatriz, my regular caregiver, is outstanding in that she has learned my routine in addition to my preferences & acts without me having to ask her to do everyday tasks. She is very courteous, pleasant & extremely helpful.

Respectful kind caring caregivers!

I highly recommend Rachel and Sandra They provided exceptional care with kindness, patience, and professionalism. From the very beginning, they made our family feel comfortable and supported during an important time. Rachel and Sandra wete dependable, attentive, and always treated our loved one with dignity and compassion. They went above and beyond to ensure comfort, safety, and emotional support, and their positive attitude truly made a difference every day. I would like to recognize the amazing office team Estefania and Megan for their professionalism, communication, and support. From scheduling to answering questions and handling concerns, the staff was always helpful, responsive, and compassionate. The team made the entire caregiving process much less stressful for our family. They were organized, attentive to our needs, and always treated us with kindness and respect. It was clear that they genuinely cared about providing quality service and support. We truly appreciate all of their hard work and dedication and would highly recommend Brightstar Care to anyone looking for dependable caregiving services.

Our family has really appreciated the care our Dad has received with BrightStar. Briana was exceptional: she was caring, calming and interested in thinking of ways to make our Dad's life easier. We highly recommend her and also thank the staff at BrightStar for their help in finding the right person to care for our Dad and their promptness in answering our texts and phone calls.

I've used several agencies for my care at my home. BrightStar Care is obviously the best of all that I am familiar with. The quality of the caregivers they sent out (with one sad exception) is much better than the other agencies I have used. They are not the least expensive, but I guess "you get what you pay for". One caregiver of special note was Cameron. Without going into details, she was definitely over qualified for the job. It seemed like it was a calling for her rather than just a job. Always upbeat, friendly, professional and helpful - truly a caring person. She often didn't wait for me to ask for help, she was watchful and anticipated the need. Other caregivers from BrightStar have some or many of these positive attributes, but Cameron had all of them and more. I anticipate using Brightstar again in the future. Even if I don't meet Cameron again, I expect a good experience. A piece of advice: if you can afford it, you might not want to look for the cheapest provider you can find when considering caregivers. I learned this the hard way.

Angelina is a caregiver in every way. She brings a warm smile and an outgoing personality to her work, and we are truly blessed to have her assistance. She is incredibly observant and creative; she anticipates and takes care of my husband’s needs without any instruction. We are both very happy and relieved to have her with us. Best regards, Marian Clardy

Can’t say enough good things about Brightstar! The team is always so responsive and friendly.