FAQ

We provide companion care, personal care, skilled nursing care, physical, occupational and speech therapy.  We also provide in-home respite care and personal care to our community’s Veterans through the VA Community Care Network program.  Our team specializes in  Alzheimer’s and dementia care for clients throughout Harford County.
 
Yes, we offer both 24-hour and live-in care options to ensure continuous support and peace of mind for families.
Yes. We are fully licensed as a Maryland Residential Service Agency – Level 3.  This is the highest level of licensure Maryland grants to Home Care Agencies. We are fully bonded, and insured to provide professional home health care services in Maryland.
Our registered nurses provide skilled nursing services including medication management, IV Antibiotic Therapy, injections, infusions, wound care, and chronic disease management.
Yes. Our caregivers are trained in memory care techniques and provide compassionate support for clients living with Alzheimer’s or dementia.
Yes. While our efforts are primarily concentrated in Harford County, we serve Eastern Baltimore County (Perry Hall, Middle River, White Marsh) and also Cecil County.
You can call us at 443-601-9200 to schedule a free in-home assessment. Our team will create a customized care plan based on your needs.
Our office is open Monday through Friday from 9 AM to 5 PM. However, we live-answer our phone 24 hours a day, 7 days a week.  Care services are available 24/7/365.
Yes, we accept most long-term care insurance plans and can assist with billing and documentation.
Absolutely. Every caregiver undergoes thorough background checks, reference verification, and drug screening before joining our team.
We are RN-led, Joint Commission accredited, and focused on delivering the highest standard of personalized care for every client. In addition, in 2025 our agency was recognized in the Top 100 of all homecare providers by Activated Insights, a independent customer satisfaction survey company that rates over 8,000 homecare providers nationwide.
Yes. Our post-hospital care helps clients recover safely at home with skilled nursing and rehabilitation support. Our transitional care accelerates recovery and helps reduce hospital re-admissions
Yes. We offer pediatric home care and support for individuals with special needs and disabilities.
In most cases, care can start within 24 to 48 hours after the initial assessment and care plan approval.
Yes. Our respite care allows family caregivers to take a needed break while ensuring their loved one receives quality care.
Yes, BrightStar Care provides 24/7/365 care, including weekends and holidays.
Yes. Our caregivers offer friendly companionship, conversation, and assistance with daily activities to reduce isolation.
Yes. We assist clients with local transportation to appointments, grocery shopping, and other errands.
You can reach us by phone at 443-601-9200 or visit our website at www.brightstarcare.com/bel-air to request more information.
Yes. We are accredited by The Joint Commission, which ensures we meet the highest standards in quality and safety. We are Harford County’s ONLY accredited homecare provider.
Yes. Our compassionate team provides palliative and end-of-life support focused on comfort, dignity, and family guidance.
Yes. Our nurses collaborate with physicians and healthcare providers to ensure coordinated and continuous care.