GENERAL QUESTIONS
Yes, we hold both a Skilled & Non Skilled state license.
Yes, we are Joint Commission Certified which is the same accreditation as a hospital.
No, we are not a Medicare Home Health agency as our clients are either private pay or third-party payers such as Long-Term Care Insurance or through a Third-Party Administrator who processes Insurance claims.
Only for certain Insurance providers who work with our Third-Party Administrators.
Our agency opened on October 12th 2020 and have entered our 6th year of business. For more information, please visit: https://www.brightstarcare.com/locations/greater-chester-county/about-us/
Yes, a full packet outlining services and policies is provided at assessment.
Yes, a full packet outlining services and policies is provided at assessment.
Yes
Yes
Yes, a full packet outlining services and policies is provided at assessment.
Yes, a full packet outlining services and policies is provided at assessment.
Yes
Yes
Yes
AGENCY SERVICES
Yes this is led by our Director of Nursing who is highly skilled in creating personalized Plans of Care focused on a Person-Centered care approach.
Yes if required and with permission with the POA our Director of Nursing will coordinate with the clients PCP.
Yes, our director of Nursing will create a detailed Plan of Care and by law will conduct assessments every 90 days or in the event of a hospitalization and /or change in condition. See prior response concerning Medicare services.
The amount and the structure of care is determined based on need and the family’s requests. We have no minimum.
Yes
If transporting a client we would charge the IRS rate of .70 cents per mile if transportation is provided in the Caregiver vehicle. Holidays are billed at 1 ½ times the normal rate.
Yes, we provide 24 hour on call support.
Dependent on the emergency we have detailed policies for all potential emergencies that are part of our Certified Joint Commission operating procedures. These are available upon request
STAFFING
Yes all Care staff must hold a State License or State Approved Certification
Please see attached Caregiver Certification and Screening Policies.
Yes, this is required under PA State Law under Chapter 611.
Yes, a health certification is required prior to assignment and is updated yearly.
Yes, this is done prior to hire and annually. If the employee has lived in PA for less than 2 years, we also conduct a full FBI background check inclusive of fingerprinting.
This differs on a case-by-case basis but in general a Care Team is assigned to a client, always allowing for backup.
Yes, since we use a care team approach, we ensure that additional care staff is trained on the specific Plan of Care should an emergency arise.
The Director of Nursing for Clinical and our Client Care Manager.
Yes, Supervisory Visits are required every 90 days for non-skilled cases and every 60 days for Skilled Clients.
Punctuality is managed daily with a GPS tracked AP for Time & Attendance. Late Arrivals and other infractions are documented and addressed by the Client Care Manager. In the event of a Theft or any other client complaint, these are immediately logged in our system using and incident report. Once the matter is investigated by the Director of Nursing following the Joint Commission standards.
We provide Guaranteed Compatibility for all clients. If the client or client family are dissatisfied the assigned resource is removed and replaced.
We provide Guaranteed Compatibility for all clients. If the client or client family are dissatisfied the assigned resource is removed and replaced.